Tech Support
2 months ago
**About us**
We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
We are looking for individuals for our expanding team to provide world-class customer service support at walk-up IT locations and at user's desks to assist with their IT needs.
**Job Duties**
- Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions in a Tech Bar support environment
- Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
- Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
- Reimage systems as required
- Identifies potential escalations and proactively alerts management as needed
- Partners, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified
- Recommend and/or performs upgrades on systems
- Work with procurement staff to purchase hardware and software
- Provide support for mobile devices
- Provide primary support to executive users
- Ensures inventory management database are complete and accurate
- Local travel as needed
- Perform other duties as assigned
**Salary**: £33,000.00-£35,000.00 per year
**Benefits**:
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Work Location: In person
Expected start date: 19/06/2023
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