Current jobs related to Café Assistant - Ambleside - Wordsworth Grasmere

**June 2023**

**Café Assistant**

**Salary**:£20,419 per annum or £10.42 per hour, depending on age and experience

**Term**: Fixed term until September 2023, longer term contracts may be available

**Hours**:Minimum 15 hours per week, 37.5 (full time) hours also available. Hours are generally 7.5 each day, 5 days out of 7, between 9.00am and 5.30pm

**Location**:Grasmere, Lake District

**Application deadline: Midnight 18th June 2023**

The Wordsworth Trust is looking for someone to deliver a fantastic visitor experience in the Wordsworth Grasmere Café and Shop. You’ll receive all the necessary training, free entry to events and exhibitions, access to our state-of
- the-art library and archive and discounts in the Café and Shop.

**Background**

The Wordsworth Trust has been providing a ‘living memorial’ to William
Wordsworth since 1891. We bring together poetry, people, and place in a unique way - nowhere else can so much of a great writer’s original work still be seen in the place where it was both written and largely inspired. Through exhibitions, events, and our work with schools, universities, families, and communities, we fulfil Wordsworth’s own wish for his poetry to ‘live and do good’.

This is a great time to join a small and friendly team in the heart of Wordsworth
Country. In 2021 we relaunched our visitor attraction as Wordsworth Grasmere, following a £6.5 million project to reimagine Dove Cottage, create a state-of-the
- art Museum & Shop and add in a Café.

As a Café Assistant, you’ll play a crucial role in delivering outstanding levels of customer service in this new and unique venue. You’ll also be involved in the preparation of a locally sourced and seasonally inspired menu, maintain exceptional presentation and hygiene standards, and do everything possible to maximise sales so that profit can be reinvested in the Wordsworth Trust’s life
- enhancing charitable work.

We are committed to addressing the imbalance of equality in the cultural sector.
- represented within the sector, including by ethnicity, disability, and socio
- economic background.

**Job description**

**Job title**: Café Assistant

**Reporting to**: Visitor Experience Manager

**Location**: The Café at Wordsworth Grasmere

**Hours**:minimum 15 hours per week, weekend, and bank holidays essential. Full time (37.5) hours are also available. Hours are generally 7.5 each day, 5 days out of 7, between 9.00am and
5.30pm.

We operate seven days per week throughout July and August, moving to 5 days in the Autumn. We also operate a venue hire facility with an optional catering package, delivered by our Café Team. A variety of contracts are available with both part-time and full-time contracts considered.

**Principal duties - operational**
- Deliver exceptional service standards to every visitor, every time.

Maintain exceptional standards of presentation of products, food and drink and the café.
- Maximise sales across both catering and retail products.
- Ensure product knowledge is always up to date, that you are aware of sales targets and use every opportunity to exceed them.
- Maintain accurate stock records in line with the Wordsworth Trust procedures and action stock checks as and when directed.
- Undertake cleaning duties to ensure high standards of presentation and hygiene at all times.
- Play an active part in creating a great team.
- Establish a clear link to our charitable purpose by passing on information to visitors about menu, products, sustainability, and links to the history of the site.
- Minimise energy consumption where possible.
- Comply with the Wordsworth Trust’s policies and procedures, and in particular its Food Hygiene Policy, its Health & Safety Policy and its Financial Controls

Procedures.

**Principal duties - other**
- To undertake such other duties as may reasonably be required.
- To exercise discretion and respect the need for confidentiality at all times.
- To maintain the Wordsworth Trust’s high standards and reputation at all times.

**Person specification**

**Essential Desirable**
**We would like you to have professional experience of**
- delivering exceptional standards of customer service
- working as part of a successful team
- working in a high turnover, quick service, food & beverage or equivalent industry
- cash handling and using electronic till based systems
- Food & Beverage best practice including the production and/or service of high-quality food and drink
- working in the cultural sector

**We would like you to be**
- numerate
- an excellent communicator
- able to work confidently with a wide range of people
- self-motivated
- sales-focussed
- competent in the use of information technology
- a great team player
- interested in literature, the arts and heritage

**We would like you to have**
- enthusiasm and a positive attitude
- high standards of cleanliness and hygiene
- awareness of and willingness to train in Food

Hygiene, allergens, and Healt