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Customer Service Agent

5 months ago

Leicester, United Kingdom Atlas Hotels Full time

**Salary**:£25,000 per annum**

Atlas Hotels is hiring a Customer Service Agent at their Central Office, Leicester.

**Primary Responsibilities**
- Providing on-going customer relationship support
- Action and manage daily tasks
- Be aware of departmental targets and contribute to the success of the team, rewarded via Incentives
- To provide hotel teams with all information to ensure the customer has a great experience
- Record accurate notes and activities within the Customer Relationships Management tool

**Experience of Job Holder**
- 1 years’ experience within hotels, sales or a customer service centre
- Previous background in hotel operations or reservations highly beneficial
- Previous customer service experience beneficial

**Skills of Job Holder**
- Strong communication skills both written and spoken English
- Team player, hands on attitude, able to use own initiative to solve problems
- Organised and methodical
- Have a great telephone manner
- Computer literate
- Good attention to detail
- High level of motivation, determination and commitment
- Eligible to work in the UK
- Shift patterns are between Monday to Saturday 8-7 (Saturdays rotated)

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