Customer Experience Advisor

4 months ago

York, United Kingdom First Bus Full time

**Do you have the drive, enthusiasm, and a passion to help take First Bus, York further? We want you to join us as a Customer Experience Advisor and be part of our amazing team**

York is a vibrant place to live and work and here at First Bus, York our services are helping to keep York moving. As a Customer Experience Advisor, you will help our customer's travel across the city from our six park and ride sites.

You will be working closely with our Operations Supervisors and Park and Ride Manager to ensure that we are providing an outstanding service to our customers and ensure they have a great experience from start to finish. Whether that's providing them information on services using the First Bus App, Twitter or the website, to selling them the right tickets and guiding them on the best way to travel back to site.

You will help keep our customers consistently informed no matter how they get in touch with us, be it via our social media channels, in person or through our Customer Service Centre. You will also help support the Park and Ride Manager coordinate events throughout the year for our customers, making sure all information available is up to date and being the first point of contact for customers on the day.

**This role is 16 hours p/w and weekends only.**

**£10.68ph**

**You must live within 60 minutes travel time from the depot**

**Welcome to First Bus**

Hello. First Bus is one of the country's largest bus operators - taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

**What are we looking for?**
- Experience of working in a busy customer service environment
- Excellent communication skills, with good interpersonal skills and ability to demonstrate empathy with both internal and external customers
- High levels of resilience when working in a busy environment
- Good level of numeracy
- IT skills with regular use of social media and other apps
- Positive, tenacious and ‘can do' attitude
- Good attention to detail

**What can we offer you?**
- York City Centre location
- First Bus uniform
- Free bus pass for you and your family on joining
- First Xclusives - Discounts and cashback on many high street brands, supermarket's, holiday's and cinema tickets - to name a few
- First My Rewards - Discounted train travel for you and your family after 6 months service - travel as far as London/Edinburgh for £6
- Generous pension scheme and shares scheme
- 25 days Annual Leave + Bank Holidays
- Employee Assistance Programme - 24hr, 365 days a year mental health support

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

**Ref**:022620

**Company**:First Bus

**Website Skillset**:Customer Service

**Contract Type**:Permanent - Part Time

**Contracted Hours**:16

**Location**:UK Bus - York Depot

**Salary**:£10.68 p/h

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