Digital Accounts Assistant

3 days ago

Crawley, United Kingdom Crescat Digital Full time

**The Role**

Crescat Digital are looking for a **passionate** and **enthusiastic** member of staff for a permanent **Digital Accounts Assistant** position. The role is **full-time**, with a mix of **remote working** and occasional days at our offices in Crawley. The position offers **flexi-hours**, a **generous pension scheme**, and exciting work with a team of talented and friendly people. On top of that, we offer **private healthcare** and a **4-day work week** on completion of your probation.

Reporting to the Senior Account Manager, the Digital Accounts Assistant will provide a supporting role in delivering excellent communication between the agency and a wide client portfolio.

This will be a fast paced and varied role, with each day being different and pivoting as the day progresses, dependant on client and business requirements. This role has a progression path from _Digital Accounts Assistant_ to _Digital Account Manager_.

**What you should be able to provide the business**:

- Adaptable and open minded
- Willing to learn as the industry evolves
- Able to communicate effectively with team members at all levels, across various departments
- Genuine desire to help all areas of the business, to assist teams, and beyond, be successful and achieve the desired results (individually, as a team and as a company)
- Be passionate about their work and achieving great quality outputs, completing all tasks to the highest possible standards

**What you should be able to provide the account manager**:

- Be pro-active and take initiative where applicable
- Assist in building out a portfolio of department documentation for processes / procedures
- Assist in management of internal communications, knowledge sharing and client updates
- Assist in data gathering, testing and raising dev tasks / issues
- Assist in identifying enhancements / improvements within the department and processes, bringing new ideas to streamline and build further efficiencies and client satisfaction

**What they should be able to provide the clients**:

- Good organisation and time management
- Ability to interpret questions or information, including technical details, and communicate them effectively between relevant teams and clients

**Any other notes / skills / requirements / responsibilities**:

- Problem solver
- Enjoys a challenge
- Analytical thinker
- Curious and eager to learn / understand things past the necessary minimum
- Great attention to detail
- Not afraid to ask questions
- Intuitive
- Good listener

**Good to have, but not essential**:

- Understanding of SEO / marketing processes and tools - _Google Tools - Analytics, Search Console, Ads, Tag Manager, Looker Studio + SEMRush, Screaming Frog, Pagespeed Insights, BrightLocal_
- Experience / understanding of CMS systems - _Magento, Wordpress, Umbraco_
- Basic understanding of development workflows and terminology

We’ve set high expectations for ourselves when it comes to the wellbeing of our team, and want you to experience a positive, inclusive, and comfortable working environment. The result is a vibrant and energetic office that thrives on ingenuity and hard work, but also acknowledges the importance of a good work-life balance.

We ask that all applicants attach a **current CV** and **cover letter**, explaining your interest in the role, to be considered for interview.

Interviews will be conducted via a **video call on Zoom** OR in person at our **offices in Crawley**.

Our team works semi-remotely. However, there will be an occasional requirement to visit our Crawley office for internal staff days and client meetings. For this reason, **applicants must live within a reasonable travelling distance**.

**Applicates are required to be based around, and work in, the U.K.**

**Job Types**: Full-time, Permanent

Pay: £22,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

**Education**:

- Bachelor's (preferred)

**Experience**:

- Digital marketing: 1 year (preferred)

Work Location: In person

Reference ID: CD-ALPHA-05
Expected start date: 04/06/2024

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