IT Lead

**Job Title: IT Lead**

**Salary: PS35K to PS40K**

**Location: Wimbledon Head Office "office based"**

**Hours: 37.5 Mon - Fri (Full time) 9am to 5pm**

**Contract type: Permanent**

**Main purpose of the role**:
You will be managing the IT and telephony infrastructure of a busy head office based in Wimbledon and the second office in Basingstoke, whilst also supporting remote technology used by our Nurses and Carers working in the community. This position will involve hands-on support.

We are a people orientated business so someone with great intra-personal skills who can positively support our Nurses and Carers with technology issues whilst they continue to deliver good quality care.

You will have working experience of a similar role coupled with a methodical and structured approach to the work, as well as an intertest in developing internal process and procedures in all aspects of IT. Managing one IT Support Administrator.

**Main Duties & Responsibilities**:

- To support the Senior Leadership Team by aligning the IT infrastructure to achieve current and future business requirements
- To analyse business requirements by partnering with key stakeholders across the organisation to develop solutions for IT needs
- Build relationships across the business by providing IT support, including but not limited to network administration and onboarding of new employees
- Take ownership of business continuity and disaster recovery plan for IT
- Ensure security of data, network access and backup systems
- Ownership of the IT budget for OPEX and CAPEX. Assess vendors and develop test strategies for new hardware and software
- Manage one IT Support Administrator by providing ongoing coaching and development
- Lead IT projects, including the design and deployment of new IT systems and services
- Perform ongoing support and maintenance of all hardware, software, and network components
- Liaise with and manage IT third party suppliers as required
- Provide IT support for company projects when needed alongside hands on support
- Ensure smooth implementation of policies related to network security, disaster recovery, and IT infrastructure

**Other Duties**:
A degree of flexibility is necessary based on business needs. The job holder may be required to perform work not specifically referred to above and which will be appropriate to the level of the role.

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**About You**:

- Relevant qualification/certification in Information Technology
- Displaying composure, patience, and excellent customer service skills, with the capability to provide immediate solutions
- Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
- Firm grasp on IT infrastructure and operations best practices
- Familiarity with our software platforms but not limited to Microsoft 365, Okta, BT Cloud, Microsoft Intune, Microsoft Azure, SharePoint, Operating systems, WordPress CMS and SOTI.
- Experience leading and managing IT projects and rolling out IT infrastructures across various technologies
- Strong critical thinking and decision-making skills
- Excellent listening and questioning skills, combined with the ability to interact confidently with people
- Excellent written and verbal communication skills
- Car driver preferred

**Mission**

At HFH Healthcare, our mission is to be the most trusted and highly regarded provider of nurse-led specialist complex healthcare for adults and children in and around London.

We are a fast-growing independent organisation, delivering high-quality, individually tailored, and flexible care through teams of highly trained specialist nurses or nurse-led carers. We provide care and rehabilitation for a wide variety of care needs, disabilities, and long-term conditions to highly dependent clients in the comfort and security of their own homes, throughout London and the Home Counties.

Working in partnership with the NHS continuing healthcare and private teams, our enhanced level of specialist clinical support enables individual clients to remain in their home even when the level of healthcare required is highly complex.

**What we offer**:

- Competitive salary
- Pension scheme
- Privilege Card - Love Wimbledon
- Free high-quality induction and mandatory training
- Free confidential wellbeing and support telephone line
- 25 days annual leave + swap traditional UK bank holidays to support "your" cultural days
- An extra day off to celebrate your birthday
- Ongoing support from our friendly and approachable management team
- "Cycle to Work" scheme
- All business travel covered using an Oyster Card or the use of a pool car.