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Receptionist - Team Leader

4 months ago

South Kensington, United Kingdom Penna For Imperial College Full time

Join us as a Summer Vacation Reception Team Leader and be part of our vacation accommodation team.

Commercial Operations at Imperial College London are currently recruiting dedicated summer staff to facilitate our busy summer lettings period. We operate the student bedrooms over the summer vacation as a huge budget hotel at South Kensington
- Princes garden.

As a Reception Team Leader, you will be responsible to ensure that the Front of House Team provides the highest standard of customer care, advice and support. Main duties will include training and supervision of the Front of House reception team; also, providing information on the local and surrounding areas, liaising with housekeeping staff and contractors to ensure the building is maintained to a high standard at all times, using our computer system to check guests in and out, cash reconciliation and carrying out any other duties required by the post.

You will be able to work for the whole period of employment as this is an essential requirement to meet operational needs. Holiday pay will be compensated for the hours worked at the end of the fixed term period.

A flexible, motivated, positive and enthusiastic attitude when dealing with people is essential, as is the desire to deliver and achieve the highest standards in customer service.

**Duties and responsibilities**
- Effectively supervise the reception areas and reception services for approximately 1200 bed spaces across South Kensington
- Assist with a wide range of staff related issues including, training, discipline, grievance and work performance of Reception staff
- Ensure the appearance of the reception area is maintained to a high standard at all times, provide residential information and updates to Hall and Cleaning Supervisors.
- Liaise with Hall Supervisors to ensure all maintenance issues are dealt with a timely manner.

**Essential requirements**
- Experience of working in a similar fast paced, busy customer focused environment
- Previous experience of staff training
- A command of verbal English
- Excellent time management skills
- Excellent IT skills to include Microsoft office
- Ability to exercise initiative
- A flexible approach to working, sufficient to be able to work a 5/7 days per week arrangement, work evenings and weekends

Desire to deliver and achieve high standards of service

**Further information**

£17.40 Day Rate

£18.06 Night Rate

**Closing date: 14th April 2024**

**Job Types**: Full-time, Part-time, Fixed term contract

**Salary**: £17.40-£18.06 per hour

Work Location: In person

Reference ID: COO01023