Referral Co-ordinator

Referrals received by phone are taken by administrators and these calls can also be for Adult Social Care, Children’s Mental Health and general enquires.

The service operates between 08.00-18.00 Monday to Friday.

There may be some opportunities to work from home after initial training but are still required to work from the office as required and at least once per week. Basic IT equipment will be provided.
- To receive incoming Health, Social and Children’s Mental Health referrals for community services collecting supporting information from the referrer, client, and other agencies to complete the relevant contact assessment
- You will need to be able to collect accurate and efficient recording of referrals on RIO and Adastra (clinical platforms)
- Ensure incoming referrals are processed in a timely manner and are signposted onto the appropriate service.
- Answer telephone and provide caller with information requested / record referral details for processing

**The “must haves” for you to be considered for this role**:  
- Excellent written and verbal communication skills
- Ability to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances
- Accurate data inputting skills
- Enthusiastic and flexible approach

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

The trust employs almost 5,000 people over more than 100 sites and community settings across Windsor & Maidenhead, Slough, Bracknell Forest, Wokingham, Reading and West Berkshire.

**These are the values that we live by at Berkshire Healthcare**:

- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions

**Benefits of working for us include**:

- Flexible working options to support work-life balance.
- 27 days’ annual leave rising with service + opportunity to buy and sell leave
- Generous NHS pension scheme - 20.68% employer contribution
- Excellent learning and career development opportunities
- Advanced IT enablement
- ‘Cycle to Work’ and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants via the Blue Light Card
- Staff networks for race, diversity, disabilities and more to support equality
- Generous maternity, paternity and adoption leave and access to our three staff nurseries

Please see attached job description for more information about this role and working at Berkshire Healthcare NHS Foundation Trust