Admissions Officer

Endoscopy Admissions Officer, Band 3 - 2 posts available

Endoscopy Department, Planned Care ISU, Torbay Hospital

Full time (37.5 hours) - Hours to be confirmed - will include weekends on a rota’d basis.

We are looking for two enthusiastic members of staff to join our admissions team within the Endoscopy Department at Torbay Hospital.

If you are a good communicator and can work both independently and as part of a team we would like to hear from you.

Input details on waiting lists of patients requiring Endoscopy procedures on both the PAS and EMS systems.

Maintain elective, patient deferred and medically deferred waiting lists including regular validation of all lists.

Dealing appropriately with patients.

Liaise with Consultants on waiting list management in order to meet Government targets.

Arrange pre-assessment clinic appointments, booking on PAS, informing patients, requesting hospital medical notes.

Comply with the requirements of Data Protection Act.

Compile, submit on EMS and distribute Endoscopy lists.

Identifying, resolving and informing others on complex issues where necessary, including forward planning to ensure smooth running of the department.

To be the first point of contact for the day to day reception and prepping workload.

We actively support peoples’ rights to have their voice heard in decisions about how their needs are met.

We value everyone’s opinion and experience.

We show empathy and kindness to every person.

We strive to provide excellent, innovative services that help people to live their lives to the full.

We work in partnership to achieve the best possible outcomes for our communities.

We aim to provide the highest quality of care by listening to and acting on feedback and using our resources effectively.

Why work with us

To monitor and effectively manage day case waiting lists for the Gastro and Surgical Specialities adhering to waiting list policies and procedures

To book endoscopy lists in an efficient and effective manner ensuring the maximisation of resources

To work in partnership with trust colleagues (clinical and non-clinical) to ensure that the delivery of patient centred services

To provide a range of administrative and clerical duties in support of the efficient and effective running of the booking office service and to optimise the experience of the patients using the service.

To supervise the workload within the reception and prepping team and offer support as required.