Team Leader
7 months ago
Responsibilities:
- Lead and supervise a team of coffee baristas, bartenders, and banquet staff in a hotel or catering setting.
- Ensure smooth operations and excellent customer service in all food and beverage production areas.
- Oversee the preparation and presentation of food and beverages for banquets, events, and daily service.
- Train and mentor team members on proper techniques, recipes, and service standards.
- Monitor inventory levels and place orders for supplies as needed.
- Maintain cleanliness and organization of work areas to meet health and safety regulations.
- Handle customer inquiries, concerns, and complaints in a professional manner.
- Collaborate with the assistant manager to develop strategies for improving efficiency and customer satisfaction.
**Experience**:
- Previous experience in a leadership role within the food and beverage industry is required.
- Strong knowledge of coffee preparation techniques, bartending skills, banquet operations, and food production processes.
- Excellent communication skills to effectively interact with team members, customers, and management.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills to address issues that may arise during service.
- Flexibility to work evenings, weekends, and holidays as needed.
**Job Types**: Full-time, Part-time
Part-time hours: 30 per week
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Performance bonus
- Tips
Ability to commute/relocate:
- St. Helens: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Supervising experience: 1 year (preferred)
- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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