Hotel Services Supervisor

6 months ago

Wythenshawe, United Kingdom Sodexo Full time

Job Introduction
As a **Hotel Services Supervisor** at Sodexo at **Wythenshawe Hospital**, You will be in responsible for assisting in the management of a high quality, time responsive, cost effective and pro-active hotel service to meet the needs of the wards and departments to the standard required by the Client and Sodexo as set out in the Service Level Agreement.

**What you’ll do**:

- Deploy a team of domestic/patient service assistants, assessing workload schedules and allocating resources as required whilst prioritising urgent requests
- Supervise the work of all frontline hotel services staff to maintain and deliver a quality cleaning and food service according to set work schedules and procedures
- Undertake regular monitoring of quality control systems for the service, including HACCP
- Undertake appropriate remedial action in areas that do not meet the required standards.
- Oversee the reporting of maintenance defects of equipment and chemicals, according to set procedures
- Assist in implementing departmental policies to agreed standards Monitor, manage and report on all staff absences and sickness
- Ensure that all staff tools and equipment are kept clean, hygienic, and well maintained with any faults or repairs being reported to their line manager
- Ensure that all materials and equipment are always locked away when not in use Accurate completion of necessary documentation as requested
- Build and maintain effective relationships with staff and clients Control the receipt and issue of supplies ensuring stock rotation
- Assist in the assessment of costs associated with any ad-hoc work requested ensuring an efficient and a cost-effective service.
- Responsible for training and induction of new hotel services staff
- Provide cover as necessary in times of staff shortages Analyse and resolve staff performance problems and conduct staff PDRs
- Assist in organising and implementing appropriate training in line with personal development plans
- Complete supervisor check shifts during each shift for areas of responsibility, and reporting findings/escalating issues to the management team
- Perform other such duties as may be reasonably requested by the Hotel Services Manager or Deputy Hotel Services Manager.
- Adhere to all Health and Safety Regulations and COSHH

**What you’ll bring**:

- Effective communication and customer care skills with patients, visitors, customers, clients and staff
- Strong interpersonal skills and an ability to communicate effectively with customers, clients, and staff at all levels
- Ability to monitor, lead, and develop a team of people increasing individual effectiveness through leadership, motivation, communication, coaching and training
- Understanding of relevant Health and safety, Employment and other legislative requirements.
- Proactive approach to problem solving Good literacy and organisational skills

Desirable
- Knowledge of NHS policies, equipment requirements, and management practices
- Experience of working within a hospital environment Ability to achieve and set high standards and operate to performance criteria
- Positive approach to learning in role and actively identifying opportunities for self-development.

**What we offer**:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

- Unlimited access to an online platform offering mental health and wellbeing support.
- Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
- Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
- The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
- Money Insights and financial benefits via the Salary Finance Platform.
- Save for your future by becoming a member of the Sodexo Retirement Plan
- A death in Service benefit for colleagues who pass away whilst employed by Sodexo
- Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
- Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
- Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
- Flexible and dynamic work environment
- Competitive compensation
- Full training and full protective uniform supplied

About The Company
**About Sode

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