Head Concierge

**Head Concierge **(2067)****:
**Overview**:
**Ref**:
2067

**Salary**:
£28,000 - £30,000/annum

**Location**:

- United Kingdom - England - Greater London - Battersea

**Contract Type**:
Permanent

**Posted**:
11 January 2023

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions. We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

**The Role - Head Concierge**

Pinnacle Group are looking for a Head Concierge to lead a Pinnacle team delivering outstanding customer service to private residential developments. To be responsible for supporting the team to provide a welcoming, safe and well-maintained environment. The most important attributes to this job is assertive communication, excellent customer service, hard work and dedication, and the desire to make a difference in what can be a challenging and rewarding environment.

**Duties/Key Responsibilities**
- Supporting the team and leading by example to welcome clients and residents as ‘front of house’.
- Acting as the first point of reference for visitors, contractors and others who need assistance or information about Pinnacle’s services and the development.
- Confidence in Health and Safety Procedures, including lone working, fire safety, and electrical safety.
- Facilitate contractors’ visits and report on their attendance to management.
- Overseeing parcel and key handling processes on behalf of leaseholders, tenants and management.
- Coordinate regular security and safety patrols and site inspections, including riser & plant room checks.
- Assist local police and management in the provision of CCTV footage for the purposes of crime prevention and resident safety and security.
- Reporting health & safety incidents or hazards to management in a timely manner, and taking immediate action to minimise risk of injury to persons.
- Noting and reporting repair and maintenance issues to management, on-site caretaker or the responsible contractor, as necessary.
- Manage resident complaints in relation to noise or other nuisance or suspected lease breaches, notifying management where necessary.
- Assist management in issuing communications to residents about matters that affect them
- Maintain inventory and stock of supplies for the effective management of the concierge desk and services
- Managing sickness and poor performance within the team

**Skills Required**:

- Proven experience as deputy or head concierge, ideally within the property management industry
- Proficiency in spoken and written English; multilingual is strongly preferred
- Excellent communication and influencing skills
- Proficient in Microsoft Excel, Word and One Note
- Polite and confident with a great deal of patience
- Ability in multitasking, time management and managing conflicting priorities
- Aptitude in resolving issues with a customer-focused orientation
- Qualification in hotel management or relevant field is desirable
- SIA licence in door supervision and first aid is essential; CCTV SIA licence is desirable

**Contact information**:
Residence Mock