Junior Systems Engineer 1st Line

1 week ago


Redruth, United Kingdom Talentspa Full time

**Junior Systems Engineer (1st Line)**

**Location: Redruth, Cornwall (Hybrid)**

**Salary: up to £26,000 DoE**

**Are you looking to develop your career in IT? Do you have a passion for technology and want to work for an organisation that values its staff and offers a real programme of staff development and training?**

**About You**

Reporting to the Service Desk Manager, you will be keen to enhance and build upon your skills with a drive to pass further industry certifications.

You should have outstanding communication and customer service skills, building strong trustworthy relationships with clients, whilst taking pride in all your work with high levels of detail.

You should have a calm, methodological approach to projects and troubleshooting, as well as the ability to assess and prioritise issues.

**Requirements**:

- Enjoys customer communication, with an excellent telephone manner.
- Works well in a small and friendly engineering team but also with managers, admin staff and customers.
- Proactively seeks opportunities to develop existing skills.
- Systematic approach to problem solving and a strong attention to detail.

While the role will be based predominantly in their offices in Pool, Redruth, there will be some travel to customer sites, therefore a full clean UK driving licence is preferred. You would also be expected to participate in our on-call rota with a requirementto undertake some out of hours’ work when necessary.

**Skills/ Experience**:

- Some experience in 1st line support would be an advantage but is not essential.
- Highly motivated with an enthusiasm to learn and ambition to develop skills further.
- Knowledge of Active Directory and Office 365
- Basic knowledge of desktop, laptop & printer troubleshooting
- Knowledge of Anti-Virus solutions and Cloud services

**Desirable**:

- Network Design and Planning
- Experience in SharePoint
- Experience in SQL, Azure and/or Linux

**Package and Benefits for this IT Systems Engineer**:

- Salary up to £26,000 Depending on skills
- Dynamic working environment
- Generous leave allowance
- Individual personal development scheme and funded training programmes

**About our Client**:
Established in 2004, our client is a leading IT and network support provider for businesses based in Cornwall and the South-West. It offers highly technical, accredited systems support and prides itself on its customer-led approach to service. Uniquely toCornwall, it holds Cisco Premier Partner status, as well as being a Microsoft Gold Partner. It also holds multiple accreditations including, ISO 9001 and Cyber Essentials, and is a Disability Committed Employer.


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