Technical Support Advisor
4 weeks ago
A qualified Technical Support Advisor is needed to join the team at this leading privately-owned trade-only distributor based in Stratford-upon-Avon.
For 27 years, they have been successfully operating as a trade-only distributor of night vision, thermal imaging, day optics, gloves and armour, lights and beacons, outdoor clothing and other related parts and accessories.
This is an excellent opportunity to join a rapidly growing company
**About the Role**
On a day-to-day basis, you will assist in the test and inspection of all consumer products that they distribute, including night vision, thermal imaging, optical systems and related equipment - training will be given.
You will need to provide technical support to retailers and directly to end users over the phone, so if you are a methodical, patient individual that likes to provide outstanding customer service, read on.
As a member of the Service Support team, you will need to have an appropriate level of technical knowledge and relevant IT skills. Diligence, conscientiousness and attention to detail are highly regarded qualities and will be particularly important in thisrole, where meticulously detailed records are maintained.
**Key Responsibilities**:
- Maintain, record and update the product service system (R.M.A.)
- Receiving, documenting, recording and despatching product returns
- Prepare manufacturer returns and test manufacturer-repaired product
- Assist with product spare part sales & supply
- Assist with technical queries (when appropriately trained)
- Assist in new product testing (when appropriately trained)
- Test and assist with minor repairs of products (when appropriately trained)
- Assembly of devices
**Required Experience**:
- 5 GCSEs or equivalent
- Preferably holding a Level 1 C&G or BTEC electronics qualification
**Desirable Experience**:
- Good knowledge of electronics is desirable but not essential
- Experience with SAPB1 would be an advantage but not essential
**Benefits**:
- Bonus Scheme
- Further benefits discussed at the interview stage
Sounds interesting? Click **APPLY** to send your CV for immediate consideration.
IND123
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