Consultant
3 weeks ago
Job Description
Job Title: Consultant
Contract: 3 month fixed-term contract
Location: London
Start Date: ASAP
About Nomadic:
Nomadic, a Fragomen entity, is creating the world’s leading Business Visa and Document Procurement company. Our mission is to leverage world class talent, technology, and knowledge to provide clients with the industry’s leading travel document management program.
We work in a fast-paced, dynamic and forward-thinking environment and our team is as passionate about customer service as they are knowledgeable and driven.
About the role:
- Maintain deep content knowledge on all aspects of Nomadic’s business process to complete orders, systems capabilities and company policy and procedure
- Adhere to office process flows to achieve maximum efficiency and productivity
- Update and maintain cases within our technology platforms
- Provide accurate information to clients upon their visa request
- Ensure that all Service Level Agreement (SLA’s) standards are met or exceeded
- Work closely with other areas across the business to support ongoing improvements
- To undertake all other reasonable duties/additional projects as requested by the Manager/Supervisor
About you:
- Previous Visa processing experience
- Strong background in a client facing role
- Be able to research effectively on your own to find answers to more complex or unique cases
- Ability to follow the instructions of senior members of staff
- Develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications
- Able to plan workload often with conflicting deadlines, able to meet deadlines and priorities for own work, taking into account delivery expectations and agreed client service standards
- Proven ability to generate clear, well-organized written work and able to effectively express oneself verbally in an articulate and polished manner
- Strong listening skills
- Accurate work style; focus on details
- Any second languages are always beneficial
- Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status._
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