Telephone and Digital Adviser

Our Adviceline (telephone) service is the main point of access for clients, and provides first response to the full range of advice issues. This is a generalist adviser role with great variety, answering initial queries and supplementing existing advice. Advisers will have the ability to help clients warmly and efficiently - advising, referring to other services, or arranging next steps where needed.

This post will provide advice within our general advice service. We would require this post holder to advise around 6 clients per full day (this is an average and we understand that complex clients require a longer advice session, and others a shorter one).

**What we offer**:

- Annual leave - 22 days per year (increasing by one day per year, after 2 years of service, to a maximum 26 days) plus bank holidays (pro rata for part-time employees). Plus, a non-contractual additional pro-rata week at Christmas.
- Pension contributions - an employer contribution of 5% to our chosen scheme.
- A commitment to your development - helping you achieve is important to us at Citizens Advice West Somerset. Training will be provided and we will work collaboratively with you to identify your learning and development needs, and to assist you to reach these goals.

**Closing date: Tuesday 28 February 2023 at midnight**

**Interview date: Wednesday 8 March 2023**

**Job Type**: Fixed term contract
Contract length: 12 months

**Salary**: £10,500.00-£11,300.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Minehead: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Application deadline: 28/02/2023
Reference ID: Ref008/23
Expected start date: 20/03/2023