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Family Wellbeing Services Coordinator

4 months ago

Birmingham, United Kingdom Midland Mencap Full time

Job Description and Person Specification

the Disclosure and Barring Service (DBS). The successful applicant will be responsible for the cost of the Enhanced Disclosure.

**JOB TITLE**: Coordinator for Family Wellbeing Service

**EMPLOYMENT STATUS**: Permanent

**RESPONSIBLE TO**:Operations Manager for Adult Community Services

**SALARY**:£26,101

**HOURS**:37 hours per week

**WHERE**:Head Office (B32 3BZ) with outreach across Birmingham.

**Knowledge/**
**Experience and**
**Skills**

**Essential**:

- Must have administrative skills and be able to:

- Operate office equipment and procedures.
- Word Process and use general ICT skills.
- Demonstrate good written skills and experience in

producing coherent written materials.
- Must be able to demonstrate understanding of working

with diverse and hard to reach communities.
- Must have organising skills and be able to:

- Plan, prioritise and allocate work.
- Facilitate discussion at meetings.
- Must be able to demonstrate capacity to deal with a

range of people in local communities and across levels
of public services and to work with discretion, integrity
and with complete confidentiality.
- Must be able to work in dynamic and changing

circumstances.
- Must be able to get on with people and work

independently as well as in a team.
- Be able to demonstrate knowledge and understanding

of the issues faced by learning disabled people and their
families and carers.

**People &**
**Contacts**

**Essential**:

- Ability to act diplomatically, to use written and verbal

communication skills to explain complex matters to
citizens and to highlight their issues to managers and
staff from other agencies.

Job Description and Person Specification

the Disclosure and Barring Service (DBS). The successful applicant will be responsible for the cost of the Enhanced Disclosure.
- Ability to work reliably and responsibly as a member of a

team with internal and external colleagues to achieve
service outcomes.

**Accountability**
**& Resources**

**Essential**:

- Evaluating performance against quality standards.
- Monitoring the services and working towards achieving

agreed outcomes.
- Ensuring activities are meeting outcomes and measures

outlined in services COGA’s.
- Ensuring records are up to date and accurate.

**Job Impact **- Determination to seek to improve quality performance.
- Ability to deliver services to individuals form diverse and

hard to reach communities.
- Ability to demonstrate values in line with organisational

Mission Statement
- Willingness to visit families and carers in their own homes

and other community locations.

**Creativity &**
**Innovation**
- Ability to provide consistent information and statistics to

support the Operations Manager, writing reports as
necessary.
- Ability to speak in public to small groups, make

presentations at events and display information
effectively.
- Ability to plan, organise and manage activities in a logical

and consistent manner, using appropriate information
systems and tools e.g. work schedules and charts.
- Ability to monitor and evaluate performance.

**Independence**
**& Judgement**
- Ability to work with minimum supervision using initiative,

multi-tasking, thinking on your feet and responding to
urgent situations
- Ability to identify problems, analyse the relevant factors

and through the use of appropriate information, suggest
effective solutions.

Job Description and Person Specification

the Disclosure and Barring Service (DBS). The successful applicant will be responsible for the cost of the Enhanced Disclosure.
- Ability to accept responsibility for meeting service users

needs, demonstrating flexibility and pride in delivering
work of the highest quality, working to deadlines and
under pressure.
***
**Other**
**Attributes**
- Supervising volunteers and helping to identify new roles

to enhance the activities of the services and widen its
reach.

**Legislation **- Equal Opportunities
- Health & Safety
- Learning Disability Legislation and Strategy
- Carers Legislation and Strategy

**Other**
**Requirements**:
**All Staff employed by Midland Mencap will:
- Recognise their duty of care to all citizens and the public.
- Agree with the orgainsation’s values and ensure that they

are complied with at all times.
- Demonstrate understanding and belief in Midland

Mencap’s values.
- Have an enhanced level clearance from CRB.
- Be available for occasional evening/weekend work
- Full current driving licence with access to own transport

Job Description and Person Specification

the Disclosure and Barring Service (DBS). The successful applicant will be responsible for the cost of the Enhanced Disclosure.

**Who** We Look for?
Are you a **warm**, **personable**, and highly **motivated** individual who can
empower and drive a team?

Do you have **passion** for what you do, are a strong **communicator, leader**
and have good **problem-solving** skills?

The coordinator will work alongside an experie