Damage & Loss Assistant- Part Time

2 months ago


Clifton, United Kingdom Manpower Full time

X1 damage & loss assistant
25hrs a week.
(suitable for a school hours)
Would be assistant the damage department in admin task.
Salary is at £12,350 - £9.50ph
FUNCTION: Ensure once both mechanical and bodywork damages are captured and documented, that it is passed/recharged onto the customer in a professional and timely manner
REPORTING TO: Damage & Loss Estimator RESPONSIBILITIES
- Assist the Damage & Loss Estimator
- Ensure Damage & Loss process is followed on every occasion with regard to billing
- Answer customer queries on Damage & Loss invoices/claims
- Identify damage recharge opportunities from off hires, defects reported by customers and repairs carried out during routine maintenance
- Ensure validity of claim and transparency of profit margins
- Gather all evidence and prepare damage packs, photographs and estimates for customers and ensure that effective communication is carried out both internally and externally
- Assisting in managing the Loss of Use process so clear instruction is provided to customer and hire departments with regards to charges and timeframes
- Obtain order numbers from customers and negotiate, within the given parameters, where necessary to ensure that maximum recharge value is achieved with customer
- Invoice customers once recharge value is achieved with customer
- Resolve or escalate all queries within a given time frame
- Liaise with internal departments and or external vendors to return the vehicle to hire/rental fleet within agreed timescales


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