Coffee Shop/deli Supervisor

**Part Time 24- 35 Hours plus, Supervisor -Esposito's Court Hey Park, Huyton L16 3NA**

At Esposito's, we love to create a welcoming environment with a family feel for our team members as well as our customers. We're looking for a someone with a hard working attitude who is friendly, positive person who loves working in a fast paced environment.

We are an independent growing family business with 4 locations across Halton & Knowsley, when you join us you are joining a family that includes your team mates, regular customers and you become part of the local community that we love to support.

Whilst providing fantastic customer service we like to reward our teams with meals out as well as staff discount you can use to treat your family too.

**Requirements Summary**:

- Part time Team Member 24 hours per week (approx. 3-4 shifts per week)
- Available for overtime and flexible to work different days
- Experience in the hospitality or retails sectors is ideal
- High Standard Barista experience welcome
- Must enjoy working in a fast paced environment
- Typical working hours will be between 8am - 6pm

**Supervisor - Job Briefing**

As a member of the Front of House Team based at our Deli Coffee Shop you are working as part of our customer facing team providing excellent customer service to everyone who comes into our outlets. You will be representing the Esposito’s brand and company values. Working under the guidance of the Coffee Shop manager your job will be hands-on in all areas including tasks such as taking orders, serving food, drinks & ice cream and maintaining a clean & pleasant environment for customers & staff and end of shift deep clean downs.

To be successful in this role you should have experience of providing excellent customer service, be able to work in a fast-paced environment and work as a team player.

**Key Responsibilities & Personal Attributes**

Key responsibilities will include taking customer orders and payments, this will involve being trained on using the till to process payments correctly. Serving ice cream, food and drink to brand standards and eventually learning how to make coffee with our in-house barista training. There will be cleaning responsibilities to company standards such as clearing tables, washing up and the end of day clean down. Training for all these tasks will follow a step-by-step process with full support from the manager, other supervisors and team members.

Being able to work to targets set by the manager and head office team is essential. Keyholding duties is a key responsibility of this role.

Being punctual & presentable is a responsibility of all team members across the company, personal hygiene is of the utmost importance. Arriving at work in a timely manner to start your shift and having time to read through any team briefings is an important part of the working day to ensure things run smoothly.

Being flexible and willing to work overtime will be a requirement of this role.

**Other Duties & Responsibilities are**:

- Support the manager with the day-to-day operations of the coffee shop.
- Use till systems - Taking orders accurately and processing payments.
- Availability to work within opening hours (including weekends & holidays)
- Flexible to work across 7 days (Monday to Sunday)
- Team player who can work under pressure.
- Always adhere to standards set by the Food Safety Agency and ensure that all staff follow the SFBB (Safer Food Better Business) guidelines.
- Promote new items and upsell products to customers.
- Excellent communication skills
- Punctual & Presentable at all times.
- Ensure all café areas are clean and tidy.
- Keyholding duties
- Nurture relationships with customers to increase loyalty and boost our brand reputation.

**Job Types**: Full-time, Part-time, Permanent

Pay: £12.12 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekend availability

Supplemental pay types:

- Tips

Application question(s):

- Are you available to start work at 8am to 6pm across Monday - Sunday? Please answer yes or no.

**Experience**:

- Hospitality/ Retail: 1 year (preferred)

Work Location: In person