Support Worker

6 days ago

Rochdale, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
Bury, HMR and Oldham Audiology Services are seeking to recruit a Audiology Support Worker. You will be based at Nye Bevan House in
Rochdale you may need to travel occasionally to other sites.
We are seeking an enthusiastic, motivated and caring person to complement our existing audiology teams. The Audiology Services are friendly, forward thinking and experienced with a good skill mix. This is a good opportunity to join an innovative and dynamic service that provides
assessment, treatment and advice to adults and children with hearing difficulties.
The post will involve contacting patients with a view to ascertaining their hearing aid status and making arrangements for them to be placed on the
appropriate hearing pathway. There will be a mix of both technical and administrative duties which have clearly defined protocols and procedures.
The hours of work are 15 per week

**The role is until the end of May 2024.**

**Main duties of the job**:

- The Audiology Support Worker will contact patients as required and ensure patients are placed on the appropriate hearing pathway by telephone or letter
- The Audiology Support Worker will provide options to patients on their continuing care.
- The Audiology Support Worker will record the activity on auditbase
- The Audiology Support Worker will have excellent communication skills and provide good customer care to all patients and stakeholders.
- The Audiology Support Worker will give administrative support to the audiology service

**Working for our organisation**:
Rochdale Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. A place destined to be different. Rochdale puts co-operation and co-design at the forefront of its health and social care. This is the place with community based integrated care at its heart. Rochdale Infirmary, and the adult and children’s community services across Heywood Middleton and Rochdale, consists of professionals from health, social and voluntary sectors. A place leading the way in life-enhancing, integrated care.

**Detailed job description and main responsibilities**:
**Person specification**:
**Knowledge**:
**Essential criteria**:

- GCSE English, Maths, Science and IT or equivalent
- Care Certificate / L2 Health related vocational qualification or commitment to work towards

**Desirable criteria**:

- Evidence of ongoing further development

**Skills and Experience**:
**Essential criteria**:

- Ability to work under pressure/prioritise work and work independently
- Good Interpersonal skills and communication skills
- Experience working with the public and communicating by telephone
- Ability to liaise with people at all levels of seniority clinical and non clinical

**Desirable criteria**:

- Experience working in administration
- IT Qualifications
- Experience of working in NHS
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**:
**Applicant requirements**:

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