IT Helpdesk Representative

**Date**:May 24, 2023

**Location**: Dunfermline, GB, KY11 8GR

**Company**:Optos

**IT Helpdesk Representative**

**Permanent**

**ROLE SUMMARY**

We are currently looking for a passionate and innovative 1st/ 2nd line Helpdesk Support Representative to join our IT Operations team based in Dunfermline. The successful applicant will become a key player on our new Service Desk and will develop their career over the long term with Optos.

If you are looking for the next step in your career and want to be with a forward-thinking organisation, then this fantastic opportunity could be for you.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Technical build and setup of standard PC hardware.
- Remote installations of software and upgrades.
- Creation of knowledgebase articles.
- Assist with any new IT service migrations.
- Support Optos’ employees both remotely and onsite.

**MINIMUM QUALIFICATIONS**
- 24 months IT support experience within a business environment.
- PC hardware and configuration skills essential.
- Good experience of Windows operating systems and mobile IOS.
- Solid working knowledge of Office 365/ Microsoft 365 (including Teams and SharePoint).
- Knowledge of ITSM operations, responsibilities, workflow processes and procedures.
- Willingness to learn new technologies as required.
- Strong team player with a flexible attitude to work priorities.
- Ability to multi-task, prioritise, and meet all the required deadlines and expectations.
- Extremely high level of customer service with excellent communication and interpersonal skills.
- Ability to “think on your feet” and react positively to given situations.

**BENEFITS**

At Optos, we offer a highly competitive compensation and benefits package.

**EQUAL OPPORTUNITIES EMPLOYER