Customer Resolution Officer

4 weeks ago


Wolverhampton, United Kingdom Wolverhampton Homes Full time

Job Introduction

**Customer Resolution Officer 12-month Temporary**

**Salary**: £35,287 - £37,880

**Hours**: 37 hours per week (may be required to work out of hours)

**Location**: Office based - Wolverhampton

**Job Type**:12-monthTemporary**

**Overview**:
An exciting opportunity has become available within our Customer Resolution Team for a Customer Resolution Officer. The position will play a crucial role in ensuring we comply with the standards outlined in the Housing Ombudsman’s Complaints Handling Code and meet the expectations of the Regulator of Social Housing.

**Key Responsibilities**:

- Undertake activity to support, across the organisation in the management and delivery of our resolutions work with customers.
- Ensure that WH are meeting sector standards around complaints handling, claims and MP/ councillor enquiries.
- Work with colleagues, managing complaints and ensuring that we can all take the best learning from customer experiences.
- Maintain positive and effective relationships with key partners such as board members, councillors, MPs and the general public.

**About you**:

- Can you demonstrate significant experience of working in a resolutions, complaints, or customer service role?
- Are you able to work under pressure, acting resiliently, in a fast
- paced environment?
- Are you a team player and able to manage your time effectively?
- Are you able to build great working relationships with colleagues at all levels, as well as with customers?
- Do you have excellent written and verbal communication skills?
- Do you have a positive can-do attitude?

**Our organisation**:
We are committed to making the city an even better place to live, providing good quality homes in safe, welcoming neighbourhoods. We believe that everyone in Wolverhampton Homes can play their part in making this happen - with the right support. Whether you're just getting started in your career or looking for your next step, you've come to the right place.

**Equality and Diversity**:
We are proud of our diverse workforce, representative of the city we serve, and we believe that people perform best when they can be themselves. Diversity and inclusion are key to our success, and we encourage colleagues to join our equality forums.

**Reports To**:Customer Experience Manager

**Closing date**: 21 May 2024

**Interview date**: 31 May 2024

**Contact for an informal discussion / more information**:
Andrew Finch

07855 225680


  • Pensions Officer

    3 weeks ago


    Wolverhampton, West Midlands, United Kingdom We Manage Jobs(WMJobs) Full time

    Customer Resolution Officer 12-month Temporary Location: Office based – Wolverhampton The position will play a crucial role in ensuring we comply with the standards outlined in the Housing Ombudsman’s Complaints Handling Code and meet the expectations of the Regulator of Social Housing. Ensure that WH are meeting sector standards around complaints...


  • Wolverhampton, United Kingdom Adecco Full time

    **Customer Service Advisor** **Full Time** **Based in Wolverhampton** **£10.90ph** **Rota Basis - Working hours between 6:00am - 11:00pm** **Weekend working is required (however this will not be every weekend)** **HYBRID WORKING** Our client is looking for someone to join their thriving team and become a integral part of the team! With modern...


  • Wolverhampton, United Kingdom Wolverhampton Commercial Full time

    **Customer Service Executive** **Wolverhampton** **Permanent** **8:45am - 4:45pm, Monday to Friday** **£22,000 - £24,000 per annum** Do you have experience in Customer Services in an office environment? Do you enjoy finding a resolution for a customer? We may have the job for you Due to a period of growth, my client based in the Wolverhampton area are now...


  • Wolverhampton, United Kingdom Culligan UK limited Full time

    **The Role**: We are looking for new Customer Support Executives to work at our Head Office in Wolverhampton in our Customer Support Teams. **We will be interviewing November and December with a 8th January 2024 start date.** **Customer Onboarding Team** The start of the customer journey begins in onboarding. Have you got high attention to detail, love...


  • Wolverhampton, United Kingdom Culligan UK limited Full time

    **About Us** Here at Culligan UK Limited we have developed a culture of putting our customers at the heart of everything we do and that’s been the engine that has driven us to becoming the UK’s leading specialists at providing drinking water solutions. **Core business hours**: Monday to Friday 08.45 - 17.00 **Job Type**: Full time and part time...


  • Wolverhampton, United Kingdom Pybus Recruitment Full time

    **Job Title: Customer Service Advisor** **Location: Wolverhampton** **Salary: Up to £26,000 basic + Bonus (OTE Up to £30,000) + lots of company benefits** **Working Hours: Monday to Friday, 8:00 am - 4:30 pm, 40 hours per week.** **Permanent and Full Time** **About the Job**: As a Customer Service Advisor, you will play a crucial role in managing our...


  • Wolverhampton, United Kingdom TK Maxx Full time

    From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving - and...


  • Wolverhampton, United Kingdom TK Maxx Full time

    JOB DESCRIPTION From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is...


  • Wolverhampton, United Kingdom TJX Companies, Inc. Full time

     From designers straight off the runway to statement jewellery, we have an ever-changing product range that means the whole store experience is less about shopping, and more about the thrill of the find. It’s about the exciting surprises that make the everyday a little more fun and it’s the same working here. Our work environment is ever-evolving –...


  • Wolverhampton, United Kingdom Adecco Full time

    **First Line Customer Support** **Full Time - Based in Wolverhampton** **£9.90 per hour** **Rota Basis - Working hours between 6:00am - 11:00pm** **Temporary to permanent** Our client is currently recruiting for a Customer Service Advisor to join their progressive company based in Wolverhampton. This is a fantastic opportunity to join a growing...


  • Wolverhampton, United Kingdom SF Recruitment Full time

    THE CITY OF WOLVERHAMPTON COUNCIL WV1 Job title: Customer Services Assistant, hybrid working 2 days in office, 3 days at home, equipment provided. Directorate: West Midlands Pension Fund Service: Pension Services Any suitable location within the City of Wolverhampton Workstyle: Flexible Responsible to: Customer Services Team Leader £11.59 on going temp Job...


  • Wolverhampton, United Kingdom Sapphire Utility Solutions Full time

    Sapphire Utility Solutions are looking for a Customer Catchment Supervisor to work on their Severn Trent Water contract out of one of the sites in the central west region - Wolverhampton Key Roles and responsibilities. - Coach & mentor Crews in all aspects of site work, feedback and quality of I&R, customer service and experience, STW processes - Supervise...


  • Wolverhampton, United Kingdom OSB Group Full time

    About the team: The Securities team within Mortgage Servicing process all securities related tasks for the lending brands within OSB Group. About Us: OSB Group is a leading specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank...

  • Securities Officer

    5 days ago


    Wolverhampton, United Kingdom OSB Group Full time

    About the team: The Mortgage Servicing team process customer service-related tasks for the lending brands within OSB Group. About Us: The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. Our specialist lending is supported by our Kent Reliance and Charter Savings Bank retail...


  • Wolverhampton, United Kingdom Adecco Full time

    **Excellent NEW Role Available** **First Line Customer Support** **Full Time - Based in Wolverhampton** **£9.90 per hour** **Rota Basis - Working hours between 6:00am - 11:00pm** **Temporary to permanent** Our client is currently recruiting for a Fist Line Customer Support Advisor to join their progressive company based in Wolverhampton. This is a...


  • Wolverhampton, United Kingdom Culligan UK limited Full time

    Summary:This role assists our Managed Accounts Customers to thrive through dedicated day-to-day Account Management. Working with the Customer Success Manager (Managed Accounts), this role provides a support network ensuring that ongoing requirements are executed timely and accurately, to ensure a positive Customer Experience. Our Customer Success team for...


  • Wolverhampton, United Kingdom Bromford Full time

    Are you an excellent communicator with a good understanding of leasehold and S20 regulations? Do you have outstanding negotiation skills and a track record of meeting deadlines, while working independently? If so, Bromford want to hear from you. We are currently looking for a leasehold services officer to plan and successfully deliver our statutory s.20...


  • Wolverhampton, United Kingdom Metro Bank PLC Full time

    **Team** Retail & Business Banking **Location** Wolverhampton **County** West Midlands **Ref #** 18680 **Closing Date** 18-Feb-2023 Are you ambitious and career-driven? Do you thrive on delivering an exceptional customer experience? Would you like to work for a Bank that is revolutionising the entire industry? If yes, then we may have the role for...


  • Wolverhampton, United Kingdom Coventry Building Society Full time

    As a Customer Service Specialist in Wolverhampton you'll be dealing with enquires from our diverse range of customers, helping and supporting them through our range of products and supporting them with any queries. You’ll be key in building relationshipswith our members and understanding what services will suit their individual needs. You’ll give clear,...


  • Wolverhampton, United Kingdom Hays Specialist Recruitment Limited Full time

    Sales and Customer Service, £25,000 per annum, Wolverhampton, Office based, Full-time 9-17:30 **Your new company**Hays Business Support are working with a family run business based in Wolverhampton. Due to growth within the business they are looking to expand their Sales and Customer Service team. This is a full time, permanent position based in their...