Technical Support Trainee

1 week ago


Washington, United Kingdom Pragma Full time

This is an exciting opportunity to join our Technical Operations Team within a dynamic technology business, as we move into the next phase of high growth.

Based in our brand new purpose-built office in Washington, West Sussex, our technical support team deliver our cloud platforms, resolve customer issues, provide technical training, onboard new resellers, test new products and assist with installations.

**What you’ll do**:

- Work with our customers to understand and log technical issues and then work alongside our team of technical specialists to resolve these issues and provide the company’s customers with the support they need to implement and support their technology.
- Support the Enable-X staff with desktop / Office 365 issues.

**What you’ll have**:

- You’ll be a team player, be career-minded and have great interpersonal skills
- Any previous IT or networking skills will be an advantage
- Windows 10/11 experience and Office 365 experience will be an advantage
- A passion for technology and great customer service

**Are you the right person and are we right for you?**
- Passionate and driven
- Analytical and interested in technology
- Keen to learn and develop skills
- Proactive and hardworking in your approach to work.
- Able to communicate well across all levels.
- Good organisational skills, multi-tasking and the ability to work under pressure.
- Customer service skills.
- Previous experience in a customer service position is desirable but not necessary
- Sense of humour

**How to apply**:
**Please Note**:

- Own transport is essential due to the rural location of our premises.
- Office hours are: Monday - Thursday 9 am - 5.30 pm, and Fridays 9 am - 5 pm.
- Please refer to our Privacy Policy for information on how we collect, share, store and use your personal data.



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