Business Process Manager

4 weeks ago

Hatfield, United Kingdom Ocado Group Full time

**
**About us**

This position sits within Ocado Solutions. At Ocado Solutions, we are responsible for our corporate international partnerships, offering the proprietary Ocado Smart Platform (OSP) as a service to retailers around the world. Since 2017, we have signed agreements to provide our unique e-commerce solutions to a number of the world's leading grocers, including Groupe Casino (France), Sobeys (Canada), ICA (Sweden), Kroger (USA), Coles (Australia), AEON (Japan), Auchan Poland (Poland, all joining our UK partner Morrisons and the Ocado/M&S joint venture. We continue to invest significantly in our technology and people in order to deliver to current clients and to forge new exciting partnerships

**About the role**

The Business Process Manager will drive the design, development, continuous improvement, quality and control of key business processes and appropriate supporting documentation in order to achieve increased process related performance within the Ocado Solutions business function. This will be delivered through establishing a working collaboration across Solution.

You will be working closely with Solutions stakeholders to understand the deliverables that are required, identify opportunity to improve quality of processes and support governance and management of processes.

**About you**
- Involved in the delivery of quality management systems
- Leading problem solving activity
- Understand the approved process development methodologies, tools, techniques and systems to capture and deliver processes when sensible
- Ability to challenge / improve the above if/when opportunities are evident
- Be prepared to recommend deviations from the above when necessary
- Provide expert guidance and support to other Solutions colleagues on process development techniques, mapping practices, continuous improvement, compliance and quality
- Carry out evaluations and compliance audits to determine effectiveness and adherence
- Leading problem solving activity
- Facilitation of workshops, focus groups and cross-functional working groups
- Compliance / audit experience
- Experience of designing and deploying processes

**What do I get in return?**

We're in it together, we are proud of what we do, we can be even better

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