Team Leader

3 weeks ago


Leicester, United Kingdom Page Personnel - UK Full time

Reputable business with potential opportunity to progress
- Competitive salary, immediate start

**About Our Client**:
This company have a fantastic reputation within the customer services sector. Providing support with government contracts for the last 10+ years the company pride themselves on their ability to provide high levels of service in timely manners.
Lead a team of 10+ agents and manage all HR aspects of a Team Leader role, including managing rota's, holiday requests, monthly 1-2-1s and keeping on top of mandatory training.- Assist with enrolment and training of new staff
- Motivate the team in order to meet SLA's and hit KPI's
- Ensure that agreed processes/standards/timescales/Quality Requirements are adhered to
- Update and maintain the internal systems and ERP system
- Complete and provide data for monthly reports
- Work alongside the operations manager to assist with daily running of the office

**The Successful Applicant**:

- Able to lead teams
- Expert understanding of relevant systems / ERP
- Highly developed user of Excel, Word, PowerPoint
- Good at internal and external communication
- Ability to manage a small budget (FTEs, overtime)
- Ability to set and achieve performance targets

**What's on Offer**:
Competitive salary, 6 month starting contract, potential to progress, city centre location
- Contact
- Chloe Vickers
- Quote job ref
- JN-062023-6094965
- Phone number
- +44 2078 312000


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