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Contact Centre Agent

5 months ago

Kilmarnock, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Contact Centre Agent**

**Kilmarnock**

**Hybird Working**

**£22k plus Bonus and Benefits**

**Starting ASAP**

Pertemps are currently working with a fantastic company, who are looking for Call Centre Operatives to join their busy teams.
We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strenghts. If you an outcome focused confident individual then i want to hear from you This role will be working in a collaborative team who are always looking to upskill If you are Ayrshire based and looking for an opportunity in the local area then i want to hear from you. We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds
- £22,000 + Strong Benefits Package- Shift Patterns- Permanent Position**Key Duties and Responsibilities**
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.- Create strong and trustworthy relationships with customers.- Navigate and update relevant systems with customer information.- Work to achieve set KPIs, ensuring these are met on a weekly basis.- Ensure adherence to company policies and procedures.**Skills and Experience**
- Driven and Confident individual, willing to learn new skills.- Strong Customer Service experience.- Experience working to meet set KPIs.- Available for Monday-Friday and occasional Saturday Shifts.- Strong Computer SkillsYou must be able to pass a credit check to be successful in this position.