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Head of Regulated Services

4 months ago

Liverpool, United Kingdom YMCA Liverpool Full time

**Responsible to**:
Director of Specialist Services

**Responsible for**:
Service Managers at Hestia and RISE Recovery

**Hours of Work**:
37.5 hours per week

**Location**:
YMCA Together Leeds Street

**Salary and benefits**:

- £41,457 per annum plus 5% on call allowance
- 35 days annual leave including bank holidays per annum
- Paid Medicash support
- Birthday day off
- Charity day of your choice
- Well-being Hours
- Cycle To Work Scheme
- Refer a Friend Scheme
- Company Pension Scheme 4%
- Funded Training Opportunities

**Shortlisting and Interview Dates**

Shortlisting 30th April

Assessment day 7th May 2024

Interviews 8th May 2024

YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

Over the past couple of years we have seen significant growth within the organisation and as a result we are recruiting for this brand new role

**Job Purpose**

The Head of Regulated Services is responsible for the effective operational management of our regulated services (including Hestia House and RISE Recovery). The post holder will line manage the Service Managers at those allocated sites and provide day to day support, management, and leadership within the organisation. The post holder with take the role of Registered Manager in both services and will have overall responsibility for ensuring CQC compliance at these services with all relevant regulations and standards. Reporting to the Director of Specialist Services.

**Duties and Responsibilities**
- Supporting the Leadership Team in the delivery and development of high quality services achieved through the involvement of service users, staff and other stakeholders
- Providing Line Management support to members of the Operational Leadership Team
- Contributing to the wider thinking and planning of the organisation to ensure vision and objectives are embedded and achieved
- To support services and managers to embed a therapeutic approach
- Establishing, promoting and maintaining relationships with key stakeholders.
- Monitor and evaluate the quality of care provided across services

**Specific Duties**
- Ensure services are compliant with CQC regulations and standards
- Oversee the implementation of policies and procedures to maintain compliance
- Prepare for and participate in CQC inspections and audits
- Implement quality improvement initiatives as needed
- Conduct regular reviews to ensure best practice standards are upheld
- Ensure that person-centered care is delivered to all service users
- Respond promptly to any concerns or complaints raised by clients or their families
- Promote a culture of dignity, respect, and empowerment
- Effective management and development of the Operational Leadership Team to ensure the delivery of the quality and financial objectives
- Ensure that company priorities and requirements are delivered to reflect - both within and outside the organisation - professional and exemplar services
- Lead on maintaining and building strong partnerships across the city
- Maintain effective communications with the central staff teams
- Ensure that the Quality Assessment Frameworks are continually monitored and sustained.
- Ensure adherence to health and safety legislative and regulatory requirements and YMCA policy standards
- Chairing relevant Operational meetings, conducting work reviews, identifying training needs and providing supervisions
- Lead disciplinary and grievance procedures when necessary.

**Team**
- Lead and manage by example
- Facilitate meetings and workshops as appropriate
- Assist in the development and updating of organisational policies
- Supervise, motivate and monitor training staff and freelances in their work
- Participate in the recruitment of staff and freelancers and lead on planning and overseeing their induction
- Ensure personnel records are correctly maintained
- Ensure effective communication with staff within YMCA Together
- Work flexibly to meet the changing needs of the organisation
- Undertake any other duties that may be reasonably requested.

**Professional Practice and Development**
- Attend regular supervision sessions with the Director of Specialist Services in accordance with the supervision contract
- Maintain good professional practice and ensure ongoing