Field Auditor

**About Conexus Recovery & Field Services**

Conexus Recovery is one of the leading debt recovery agencies in UK. We work on behalf of large utility companies. Due to our outstanding reputation in this area, we have gone from strength to strength resulting in ongoing expansion and therefore more opportunities to join our exciting company.

**Introduction**

Conexus Recovery is the UK’s fastest-growing provider of debt collection services for the utilities sector. Our industry-leading technology and generous remuneration packages have made us an employer of choice within the industry.

The position of Field Auditor is based in our Bolton office and reports to our Field Operations Manager. No prior experience in auditing is required. The postholder will contribute to ensuring that daily, weekly and monthly audit KPIs are met when undertaking a wide range of audits.

**Responsibilities**
- Responsible for ensuring field agent activity is in-line with applicable legislation and regulations, company policy, procedures and that of data protection.
- Reviewing the audio and Body Worn Video footage of field agents and auditing the interaction during the visit against a set criteria.
- Reviewing the transcription and Audio recordings and Body Worn Video footage of field agents and scoring against a set criteria.
- To complete agent audits using a risk-based approach.
- Complete accurate audit reports on each review activity.
- Identifying any non-conformance and complete appropriate report on findings.
- Review and cross reference visits and visit notes where appropriate as part of the investigation.
- Communicate findings to Field based supervisors based on outcome.
- Download any evidence from various systems where required.
- Identify trends and make recommendations for mitigating risk.
- Participation in team briefings, to review the auditing processes and ensure consistency of approach.
- Undertake such training as required to ensure all potential risks to the business are identified and resolved.
- Contribute to departmental continuous improvement including recommending best practice.
- Additional company department audits determined through expansion of the compliance programme.
- Other associated duties that the business may require in fulfilment of its compliance obligations.

**Personal qualities, experience and skills**
- Excellent written and verbal communication skills.
- Ability to make own decisions and problem solve.
- Ability to work under pressure in a fast-paced and busy environment.
- Ability to work independently, as well as part of a team.
- Excellent eye for detail
- Excellent listening skills
- IT literate, proficient in Microsoft Office Packages (Office 365, Excel, Word, Outlook)
- Good communication in English
- Highly organised and reliable
- No prior experience is required in auditing. Whilst not a requirement, prior experience in either a call centre or customer care would be an advantage.

**Benefits**
- Private medical insurance
- Company pension
- 24/7 employee assistance programme
- Referral programme
- 22 days holiday, rising to 27 with continuous service
- Long service awards

Conexus Recovery are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Pay: £24,675.00-£27,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Internal audits: 1 year (required)

Work Location: In person