Field Auditor

7 months ago

Bolton, United Kingdom Conexus Recovery Full time

**About Conexus Recovery & Field Services**

Conexus Recovery is one of the leading debt recovery agencies in UK. We work on behalf of large utility companies. Due to our outstanding reputation in this area, we have gone from strength to strength resulting in ongoing expansion and therefore more opportunities to join our exciting company.

**Introduction**

Conexus Recovery is the UK’s fastest-growing provider of debt collection services for the utilities sector. Our industry-leading technology and generous remuneration packages have made us an employer of choice within the industry.

The position of Field Auditor is based in our Bolton office and reports to our Field Operations Manager. No prior experience in auditing is required. The postholder will contribute to ensuring that daily, weekly and monthly audit KPIs are met when undertaking a wide range of audits.

**Responsibilities**
- Responsible for ensuring field agent activity is in-line with applicable legislation and regulations, company policy, procedures and that of data protection.
- Reviewing the audio and Body Worn Video footage of field agents and auditing the interaction during the visit against a set criteria.
- Reviewing the transcription and Audio recordings and Body Worn Video footage of field agents and scoring against a set criteria.
- To complete agent audits using a risk-based approach.
- Complete accurate audit reports on each review activity.
- Identifying any non-conformance and complete appropriate report on findings.
- Review and cross reference visits and visit notes where appropriate as part of the investigation.
- Communicate findings to Field based supervisors based on outcome.
- Download any evidence from various systems where required.
- Identify trends and make recommendations for mitigating risk.
- Participation in team briefings, to review the auditing processes and ensure consistency of approach.
- Undertake such training as required to ensure all potential risks to the business are identified and resolved.
- Contribute to departmental continuous improvement including recommending best practice.
- Additional company department audits determined through expansion of the compliance programme.
- Other associated duties that the business may require in fulfilment of its compliance obligations.

**Personal qualities, experience and skills**
- Excellent written and verbal communication skills.
- Ability to make own decisions and problem solve.
- Ability to work under pressure in a fast-paced and busy environment.
- Ability to work independently, as well as part of a team.
- Excellent eye for detail
- Excellent listening skills
- IT literate, proficient in Microsoft Office Packages (Office 365, Excel, Word, Outlook)
- Good communication in English
- Highly organised and reliable
- No prior experience is required in auditing. Whilst not a requirement, prior experience in either a call centre or customer care would be an advantage.

**Benefits**
- Private medical insurance
- Company pension
- 24/7 employee assistance programme
- Referral programme
- 22 days holiday, rising to 27 with continuous service
- Long service awards

Conexus Recovery are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Pay: £24,675.00-£27,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Internal audits: 1 year (required)

Work Location: In person

  • Quality Assurance Auditor

    2 days ago

    Bolton, United Kingdom CDER Group Full time

    **About CDER Group** Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed. As the...

  • Quality Assurance Auditor

    7 months ago

    Bolton, United Kingdom CDER Group Full time

    **About CDER Group** Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed. As the...

  • Video & Audio Auditor

    2 days ago

    Bolton, United Kingdom CDER Group Full time

    **About CDER Group** Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly. We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed. As the...

  • Dual Fuel Engineer

    2 days ago

    Bolton, United Kingdom Rubix Personnel Limited Full time

    **WANTED! Dual Fuel Engineers / Smart Meter Engineers** **Bolton, Greater Manchester** Rubix M&E are trusted partners of leading; Blue-chip organisations, Energy & Heating suppliers, Housing Associations, Contractors and Private customers. Efficiency, customer service and safety are the core focuses. Ideally you will have; time-served experience as a...

  • Financial Director

    6 days ago

    Bolton, Bolton, United Kingdom AFR Consulting Full time

    Job Description:A leading industry expert founded this company, specialising in the development and manufacture of niche products. With significant investment in technology and research, they have become a market leader in their field while maintaining strong profit margins.Job Requirements:Experience in financial management roles, preferably in a growing...

  • Temporary Financial Controller Position

    2 weeks ago

    Bolton, Bolton, United Kingdom AFR Consulting Full time

    Finance Director - Interim RoleA leading industry expert founded this company, specialising in the development and manufacture of niche products. With significant investment in technology and research, they have become a market leader in their field while maintaining strong profit margins.About the Role:This is an interim finance director position, reporting...

  • Financial Planning Expert

    2 months ago

    Bolton, Bolton, United Kingdom beBee Professionals Full time £45,000 - £65,000

    BeBee Professionals is seeking a seasoned Financial Planning Expert to lead our finance team in Bolton, UK. As a key member of our team, you will be responsible for overseeing financial planning, reporting, and analysis to ensure the company's financial health and compliance with regulations.Key Responsibilities:Develop and implement financial plans,...

  • Interim Finance Manager

    2 weeks ago

    Bolton, Bolton, United Kingdom AFR Consulting Full time

    Job Title: Interim Finance ManagerCompany Overview:A leading industry expert founded this company, specialising in the development and manufacture of niche products. With significant investment in technology and research, they have become a market leader in their field while maintaining strong profit margins.Key Responsibilities:Producing management accounts...

  • Senior Financial Manager

    2 months ago

    Bolton, Bolton, United Kingdom beBee Professionals Full time £45,000 - £65,000

    We are seeking a highly skilled Senior Financial Manager to join our finance team in Bolton, UK. As a key member of our team, you will be responsible for overseeing financial planning, reporting, and analysis to ensure the company's financial health and compliance with regulations.Key Responsibilities:Develop and implement financial plans, forecasts, and...

  • Chief Financial Officer

    2 months ago

    Bolton, Bolton, United Kingdom beBee Professionals Full time £45,000 - £65,000

    BeBee Professionals is seeking a highly experienced Chief Financial Officer to lead our finance team in Bolton, UK. As a key member of our team, you will be responsible for overseeing financial planning, reporting, and analysis to ensure the company's financial health and compliance with regulations.Key Responsibilities:Develop and implement financial plans,...

  • Senior Accountant

    3 months ago

    Bolton, Bolton, United Kingdom beBee Professionals Full time £45,000 - £65,000

    Finance ManagerWe are seeking a highly skilled and experienced Finance Manager to join our finance team at beBee Professionals in Bolton, United Kingdom.Key Responsibilities:Develop and implement financial plans, forecasts, and budgets to ensure the company's financial health and compliance with regulations.Oversee cash flow management, ensuring financial...

  • Head of Finance

    4 days ago

    Bolton, Bolton, United Kingdom beBee Professionals Full time £45,000 - £65,000

    Financial Leadership Opportunity in Bolton, UKBeBee Professionals is seeking a results-driven Finance Manager to lead our finance team in Bolton, UK. The successful candidate will be responsible for driving financial growth, ensuring compliance, and providing strategic financial guidance.Key Accountabilities:Develop and implement comprehensive financial...

  • Financial Controller

    3 months ago

    Bolton, Bolton, United Kingdom beBee Professionals Full time £45,000 - £65,000

    Finance Manager Job DescriptionWe are seeking a highly skilled and experienced Finance Manager to join our finance team at beBee Professionals in Bolton, United Kingdom.Key Responsibilities:Develop and implement financial plans, forecasts, and budgets to ensure the company's financial health and compliance with regulations.Oversee cash flow management,...

  • Financial Director

    3 months ago

    Bolton, Bolton, United Kingdom beBee Professionals Full time £45,000 - £65,000

    Finance ManagerWe are seeking a highly skilled and experienced Finance Manager to join our finance team at beBee Professionals in Bolton, United Kingdom.Key Responsibilities:Develop and implement financial plans, forecasts, and budgets to ensure the company's financial health and compliance with regulations.Oversee cash flow management, ensuring financial...

  • Financial Controller

    3 months ago

    Bolton, Bolton, United Kingdom beBee Professionals Full time £45,000 - £65,000

    Finance ManagerWe are seeking a highly skilled and experienced Finance Manager to join our finance team at beBee Professionals in Bolton, United Kingdom.Key Responsibilities:Develop and implement financial plans, forecasts, and budgets to ensure the company's financial health and compliance with regulations.Oversee cash flow management, ensuring financial...

  • Security Architect

    1 month ago

    Bolton, United Kingdom Outcomes First Group Full time

    Job descriptionWe are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.We're on a mission to give our colleagues an amazing work/life balance! We are trailing the four day working week, get paid 100% for 80%!Job title:Security ArchitectLocation:BoltonSalary:£70,000 to...

  • Security Architect

    3 weeks ago

    Bolton, United Kingdom Outcomes First Group Full time

    Job description We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. We're on a mission to give our colleagues an amazing work/life balance! We are trailing the four day working week, get paid 100% for 80%!  Job title: Security Architect  ...

  • Junior Architect

    1 month ago

    Bolton, Greater Manchester, United Kingdom Outcomes First Group Full time €70,000 - €80,000

    We're on a mission to give our colleagues an amazing work/life balance! Security Architect   Hours: 9-5 Monday-Friday   The Security Architect is responsible for designing and implementing robust security frameworks and solutions to protect the organisation's IT infrastructure, applications, and data. This role involves assessing current security...

  • Security Architect

    1 month ago

    Bolton, Greater Manchester, United Kingdom Outcomes First Group Full time €70,000 - €80,000

    Job description We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running. We're on a mission to give our colleagues an amazing work/life balance! We are trailing the four day working week, get paid 100% for 80%!  Job title: Security Architect  ...