Wellbeing & Community Connector

**Permanent, Part Time (24 hours per week)**

Markwick Close is a retirement living scheme consisting of 18 spacious two bedroom bungalows and two disabled adapted bungalows. Markwick Close is situated near to the centre of Kington, only a few minutes’ walk from the main shopping area for all the advantages of town living.

We’re now looking for a Well-being and Community Connector to provide the day-to-day delivery of local services to our customers, creating a vibrant community and sustainable living environment.

As our Well-being and Community Connector, you will carry out daily well-being checks and respond to emerging changes in circumstances. Identify and manage risk including safeguarding, taking accountability for ensuring that appropriate actions are taken, and controls are in place to manage the risk and signposting to external agencies as required. Updating our customer records, in relation to well-being and risk is a vital requirement, so the ability to organise and manage workloads is essential.

You will engage with older people and their families, supporting them to identify issues that are important to them and how they would like to progress them. Developing relationships with partner agencies that provide well-being opportunities, you will support customers to produce and access a programme of well-being and social initiatives, onsite and virtually, that helps support and give a voice to issues affecting older customers such as improved well-being, tackling loneliness and raising dementia awareness. You will work from your designated schemes with the opportunity of some home working by agreement.
- Have a strong commitment to the delivery of a high level of customer service in a fast-paced working environment.
- Be a natural relationship builder, able to motivate and inspire others.
- Be able to demonstrate experience of partnership working with specialist agencies for older people, with a passion for co-producing innovative services.
- Have a demonstrative knowledge of Adult Safeguarding.
- Have excellent interpersonal skills with the ability to adapt your approach depending on your audience.
- Have a comprehensive understanding of professional boundaries, together with a high level of personal integrity.
- Have good general IT skills, including Microsoft Excel & in-house systems.

**Discover Stonewater**:
Stonewater is a leading housing provider. We manage around 36,000 homes, serving 78,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market. Stonewater was one of the first social housing providers in the UK to adopt the Sustainability Reporting Standard (SRS), published by Good Economy. Using the Housing Association’s Charitable Trust (HACT) Value Insight model, we calculated that we made an impact of over £28m during 2022/23. We know that life can be hugely challenging for many of our customers right now, and we are pleased to say that more than 400 customers have been supported into work, education, training and independent living. If you would like to read more please visit: Stonewater's Social Value Report

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.
- Are you ready to _**_#DiscoverStonewater?_**

INDSP