Service Support Advisor

6 months ago


Havant, United Kingdom The Hyde Group Full time

**Havant**

**£24,000**

Hyde is looking to recruit a Service Support Advisor.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realise their potential, enjoy their environment and contribute to their community.

As a Service Support Advisor at Hyde you will be working within Property Maintenance, to ensure repair calls are escalated to appropriate departments, as well as providing administrative support to the team.

**Responsibilities**
- Administration support
- Handle repairs enquiries transferred from the Customer Services Centre.
- Collaborate with Trades Staff, Contractors, and other relevant teams to troubleshoot and diagnose repair issues.
- Assist with customer complaints and concerns related to property repairs.
- Maintain accurate and comprehensive records of all customer interactions, ensuring information is up-to-date and accessible to relevant teams for tracking and reporting purposes.

**Skills and Experience Required**
- IT proficiency - including Microsoft packages
- Experience working in customer service
- Good organisation and admin skills
- Excellent communication skills, both written and verbal
- Ability to work collaboratively in a team environment and independently when required

**Benefits**
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package.
- Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.



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