Data Admin Apprentice

**Who you’ll be working for**:
Palletways is a specialist in express palletised freight within both domestic and international countries. We operate through over 450 depots delivering into 24 European countries

**What’s in it for you**:
This role will give you experience of managing and developing customers through proactive communication and effective solution as well as providing customer service and administrative duties as required to ensure a high level of customer satisfaction.

**You will be responsible for**:

- Managing all communications including any financial or admin requirements in line with our processes
- Escalating issues to a senior member of the team as required
- Professionally handling incoming requests from customers and depots to ensure that issues are resolved both promptly and thoroughly
- Ensuring that all administrative responsibilities assigned to you are satisfactorily managed, resolved and closed within agreed timescales
- Completing customer specific reports in full within set timescales
- Noting all consignments on the system
- Processing incoming additional charges equests from our network members and where applicable raise against network member or raise additional charges to customer

**You will need the following skills**:

- Integrity and commitment to customer service satisfaction
- Passion for excellence with respect to treating and caring for customers
- Ability to communicate clearly and professionally both verbally and in writing
- A pleasant, patient and friendly attitude
- Strong decision making and analytical abilities
- Strong detail orientation and communication/listening skills
- A basic understanding of customer charges and recouping financial losses from depots through the ADR process where possible
- An understanding of our software used to include, but not limited to Sirius, portal, hub, E-mail system - Fresh Desk, Avaya phone system, Microsoft teams, My Hub, Cintra and Rota Cloud.

**Entry requirements**:
**The entry requirements for this programme are as follows**:

- GCSE Maths and English (or equivalents) at grades 3+ (D or above)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

**Working week**:
40 hours per week

**Future prospects.**

**Important information**:
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) forthe last 3 consecutive years.