Business Services Assistant

3 weeks ago


Matlock, United Kingdom Derbyshire County Council Full time

Network Management oversees and controls all activity on the highway to support the aim of a safe and reliable highway network. It brings together a range of functions that impact on the network including highway maintenance, traffic management, street works and permits, customer enquiries and insurance claims, and administrative support to Traffic and Safety, Structures, Traffic Lights, Rights of Way and Flood Risk teams.

We are looking to develop the right management oversight to deliver on spend to save initiatives i.e. performance management, process development and helping to formulate the shape of the ‘enquiries’ service/approach.

We are looking to create a team of officers to support the above functions but also go into a deep analysis of the support needed for Network Management freeing up technical officers to provide better value for money within the service. We are looking for Business Services Administrators to be part of the team and who are highly motivated, flexible and with an appetite for providing excellent customer service to internal and external customers. Applicants will need to be able to use their initiative as they will be required to work largely unsupervised and demonstrate a keen eye for attention to detail. They will be responsible for providing a service which will include responding to customer enquiries, ensuring effective communication with both internal and external partners (including all emergency services), and to support colleagues and management within the department as and when required. To be effective in this role, you will need to be an excellent communicator, with good IT skills and have an in-depth knowledge of the county of Derbyshire. You will also have a good understanding of the policies relating to highway functions and associated responsibilities.

These posts are offered on a full or part time basis for two years, and may be offered as secondment.

Provisional Interview Date: Week commencing 13 February 2023

Provisional interview date - week commencing 14th February 2023



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