IT & Networking Graduate

4 weeks ago

Penrith, United Kingdom fibrus Full time

**JOB TITLE: IT & Networking Graduate**

**JOB LOCATION: Cumbria**

**TERMS: 1 year Graduate Programme**

**THE JOB**

Are you a recent graduate ready to join an innovative company, that puts their people first Join our 1 year Graduate Programme to kickstart your career in the Telecoms industry. You would be joining a team of dedicated and passionate people who work hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Cumbria.

**WHY CHOOSE US?**
- **Enhanced Training**:We want to make sure you’re given every opportunity to succeed in your new role. Alongside job specific training you will be supported through a 3-month, Fibrus own, “Business Essentials” course.
- **Mentorship**:Every Graduate that joins Fibrus will have the support of their new manager, and you will also have a mentor to guide you through your year with us. Both your manager and your mentor will be committed to guiding you towards success.
- **Hands-on Experience**:You will gain invaluable experience through owning your own projects and pieces of work with the support of experts in your chosen field.
- **A positive, inclusive culture**:We like to do things “the Fibrus way”. As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.

**WHAT WILL YOU BE DOING?**
- You will support a range of IT systems for Fibrus
- Supporting with our IT assets the area of licences, configurations, reports, monitoring, security policies and tracking
- Assisting with implementing, assessing and reviewing IT security controls
- Working with 3rd party suppliers to reach support resolutions
- Troubleshooting end user problems
- Resolving technical issues and escalating where appropriate
- This role offers a unique opportunity for a secondment into our Network Operations Centre to support with various 1st Line Networking issues.
- Identifying faults and engaging with the relevant teams for support.
- Proactively managing critical alarms.
- Proactively manage outages, giving continuous feedback to the wider business and our customers.
- Own and manage tickets for incidents and faults

**WHAT WILL YOU BRING?**
- You will be a recent graduate in a Computer Science, IT or other relevant discipline.
- A solid understanding of IT (hardware and software)
- A solid understanding of IT security principles and approaches - knowledge of the Telecommunications Security Act is ideal however not essential
- Ticket and fault management experience coupled with excellent customer care skills
- A problem solving approach, taking pride in achieving the best mutual outcome for the end user and Fibrus
- Relevant work experience, this could be from a placement year, is desirable but not essential

**OUR RECRUITMENT PROCESS**

Stage 1: A 15 minute screening call with a Recruiter, to learn more about you and your future career goals.

Stage 2: A brief, online assessment.

Stage 3: An interview with a Recruiter and the Hiring Manager for your chosen department. Your Recruiter will brief you on anything you need to prepare for this in advance.

If you require any reasonable adjustments, that is not a problem. Please make your Recruiter aware on the initial screening call. We wish you the best of luck and thank you for your interest in Fibrus

**Job Types**: Fixed term contract, Graduate
Contract length: 12 months

**Benefits**:

- Company events
- Company pension
- Employee mentoring programme
- Enhanced maternity leave
- Financial planning services
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Penrith, CA11 0AH

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