Retail Operations Specialist

7 days ago

Market Harborough, United Kingdom Joules Full time

Give your career a breath of fresh (countryside) air.

For the colourful and carefree who make the most out of life, Joules is the British country lifestyle brand that encourages all of life’s adventures. At Joules, we design clothing, accessories and homeware for all the family, alongside a whole lot more.

It’s been quite a journey from when we started way back in 1989 and we're staying true to our roots As a team that is always wanting to do better, we’re pleased that the adventure is as exciting as ever. We think it’s your time to join in the fun.

**Retail Operations Specialist (on site)**

The role of Retail Operations Specialist, sits in our remarkable Retail Operations department where you will drive to improve, innovate and reduce complexity with all retail operational processes, systems and standards. You will ensure that the retail operations ways of working provide an excellent customer experience for Store Managers, Regional Managers and all Head Office Departments.

**_ Day to day as a Retail Operations Specialist:_**
- Work closely with stores to ensure retail operations policies and procedures are used.
- Visit stores to support development of retail operational policies and procedures, while gathering feedback.
- Develop and evolve store policies and procedures to minimise complexity.
- Plan and support all store team events, new store set-ups and store closures.
- Build and maintain relationships with store teams regional managers and cross functioning departments.
- Help to manage external contracts with supplies for cash collection, stocktakes and stationary ordering.
- Find solutions to problems that arise by gathering and analysing information from stores and various departments.

**_ What we need you to have:_**
- Good working knowledge of retail operations within a similar role.
- Brilliant verbal and written communication skills.
- Strong problem solving skills with high attention to detail and strong organisational skills.
- Proven ability to manage stake-holder relationships across multiple teams in a business environment.

Please note this is a full time role and we are looking for someone who is able to work on site at our beautiful head office in Market Harborouh on a permanent basis.
**_
What you’ll get from us:_**
- 50% Staff discount
- Clothing Allowance
- Extended holiday (including Family and Volunteering leave)
- Flexible working
- Pension
- A bold and vibrant place to work with bold and vibrant people

We believe in equal opportunities and celebrate diversity. EVERYONE is welcome, EVERYONE is included, EVERYONE is free to bring their true self to work in a safe space where we can set each other up for success.

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