IT Service Desk Manager

2 months ago

Worcester, United Kingdom Jark PLC Full time

My client based in the Worcestershire area is looking to recruit a Service Desk Manager on a permanent basis and this will a hybrid role, a mix of home and office based work.
The main functions of the role includes
- Proven knowledge of ITIL framework
- Experience of leading and providing first-line or second-line support within a Service Desk or NOC environment
- Knowledge and experience of Active Directory and the use of remote desktop tools
- Proven knowledge of network troubleshooting and TCP/IP networking (IP, DNS, routing etc)
- Experience with automated monitoring processes and incident management tools
- Knowledge and experience of enterprise infrastructure such as servers, storage etc.
- Broad understanding of PCs, laptops and remote working techniques/devices (mobile/Citrix etc)
- Proven experience with Windows Client OS (10/11)
- Knowledge of telephony solutions
- Knowledge of cloud based IaaS, PaaS and SaaS platforms (i.e. Azure, Salesforce etc.)
- Familiarity with SQL (Microsoft / MySQL)
- Previous staff management of diverse technical teams
- Commercial infrastructure management and support experience of enterprise deployments
- Adept at making and upholding decisions based upon long term strategies and principles
- Handling multiple, varied workloads to tight deadlines with proven task and resource management skills
- Ability to work within an SLA driven environment and to consistently meet personal and team targets
- Excellent communicator with positive ‘can-do’ attitude
- Driven, ability to work unsupervised on tasks
- Flexible approach to daily tasks
- A thorough and responsible attitude towards security
- Proactive attitude to incidents, seeks to avoid service impacts before they occur
- Ability to manage multiple tasks simultaneously in a busy environment; calm under pressure
- Methodical and disciplined in approach to tasks, able to deliver to agreed timescales
The salary on offer is circa £60,000 and the position will be mostly remote with the requirement to visit the office in Worcester maybe once or twice a week.
**Keywords:
**IaaS, PaaS and SaaS platforms,Azure, Salesforce, service desk, manager, supervisor, active directory

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