Vending Machine Stocker/ Field Technician

**TRAVELWIFI**

**About us**

Let’s start at the beginning. All great brands have a central ideology — a set of core values and a sense of purpose that goes beyond making money. And the most effective branding occurs when organizations represent something bigger, something we find admirable.Something that changes lives.

At TravelWifi, we believe in the **power of possibility**. We believe when you embrace every opportunity to the fullest, anything is possible. We exist for the explorers and heroes — the ones traveling for business, for pleasure, or for themilitary. The brave and courageous. They are driven to the next level, the next place, the next adventure. And they don’t let anything stand in their way. Our vision is to provide them with the next dimension of travel, today. No matter where their trip orlife takes them, TravelWifi stores help our customers to **Go further**.

**DESCRIPTION/SUMMARY**

Part time position, requiring variable and flexible hours, based on machine service needs at Mildenhall Airforce Base. Performs stocking and restocking of Mobile Hotspots, Phones, and Mobile Accessories and troubleshoots repairs as needed at MildenhallAirforce Base.

**PRIMARY DUTIES & RESPONSIBILITIES**

The following is a list of primary job duties that the Vending Machine - Stocker would be responsible for. This list is not exhaustive and may include other tasks as assigned by management:

- Restock TravelWifi Machine within 24 hours of receiving shipments.
- Receiving, delivering, and restocking of product. Must be able to lift 30lbs.
- Perform First Level Service within Target SLA (85%) as requested.
- Perform Second Level Service (Part Replacement) within Target SLA (90%) as requested.
- Work with Zoom Network Operations on escalation, testing, issue management, and resolution.
- Update Call Center on etas, parts requests, and status.

**QUALIFICATIONS**
- High School diploma or general education degree (GED); or six months to a year related experience and/or training; or equivalent combination of education and experience.
- Availability 7 days a week, supporting defined Operating Hours and Work on Weekends, Holidays, and Evenings.
- Access to the Mildenhall Airforce base in the UK.
- Understanding troubleshooting internet connectivity on Windows platforms, mainly Win7
- Experience with troubleshooting electrical circuits and switches using Multimeters and Ohm Meters
- Strong PC hardware troubleshooting skills a must
- Ability to create processes and documentation of processes
- Self-motivated and able to self-manage, organized, detail-oriented, some project management skills
- Able to multitask and prioritize to meet critical deadlines on assigned tasks/projects
- Must be able to wear a face mask and follow COVID precautions as needed
- Ability to represent the brand in a highly positive manner
- Lift at least 20 lbs.