Residential Hub Officer

6 months ago


Walsall, United Kingdom University of Wolverhampton Full time

The Facilities Hub are looking for an experienced and enthusiastic team member to join the Facilities and Support Services Team in the role of Residential Hub Officer.

The Facilities Hub are looking for an experienced and enthusiastic team member to join the Facilities and Support Services Team in the role of Residential Hub Officer.

You will deliver the “one stop shop” service within the City Residential Hub, providing administrative support for all services delivered by Facilities from within the Hub.

The job is student facing with a key role in dealing with student accommodation and campus issues on a day-to-day basis. A willingness to help others, find solutions and ensure excellent customer services is paramount.

You will play a key role in ensuring students enjoy all aspects of their stay in accommodation, liaising with other departments within the University to ensure this happens. You will support the Hub Manager in the monitoring and compliance with Residential Policies and Procedures, dealing with breaches as they arise, initiating the University’s disciplinary procedures when appropriate and involving relevant internal/external agencies as necessary.

Although primarily based at Walsall Campus you may be required to work at any of the University Campuses as dictated by the business. The role is part time and would ordinarily be based over three days (Wednesday to Friday) although you may be required on occasion to work alternative days and to work some Saturdays to cover Student Open Days.

If you think that you would enjoy working in a student -facing environment this is the role for you.

We build teams of people from different heritages and lifestyles whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching, and student experience.

There are many benefits to working at the University.
- 30 days holiday (pro rata), plus concessionary days including Christmas and New Year
- Pension scheme
- A strong commitment to personal and career development, as well as well-being and mental health.

To find out more about staff benefits, and working within the University, please visit our Human Resources website.

**The University of Opportunity for Students and Staff



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