Retail Supervisor

3 weeks ago

London, United Kingdom Somerset House Trust Full time

**Description**:
Somerset House is the home of cultural innovators, sitting at the meeting point of artistic and social practice. We host the UK’s largest and most exciting creative community right in the heart of London.

We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. It is this mix that informs and powers our programme and our organisational culture, making us a singular, compelling and inclusive place to visit and work.

Somerset House pursues a spirit of ‘Step Inside, Think Outside’ for everyone, regardless of age, stage or background. It is a place to escape the comfort zone in the safest way. It freshens minds, eyes and the world at large.

We are seeking a Retail Supervisor to assist our Retail Management team in the management of our The Missing Thread Exhibition pop-up shop from the 18th of September 2023 - 7th of January 2024 and for our CUTE Exhibition pop-up shop from the 25th of January 2024 - 14th of April 2024 as well as any other retail outlets that may arise.

The Missing Thread, curated by the Black Oriented Legacy Development Agency (BOLD), explores the stories of Black British fashion in a major new exhibition spanning from the 1970s to the present day. The Missing Thread charts the shifting landscape of Black British culture and the unique contribution it has made to Britain’s rich design history. We welcome all applicants including those who have expertise in and passion for Black fashion, art and culture.

This role will include leading the team of Retail Assistants on shift and assisting with administrative tasks such as reporting and stocking management. You will have management responsibility on evenings and weekends when the Retail Management team are not in the office.

**Key Responsibilities**:
**Key responsibilities**
- Managing the day to day running of our The Missing Thread and Cute retail outlets and events, with lead responsibility on evenings and weekends
- Supporting with any other Retail project that may arise in conjunction with our cultural programme
- Managing the team of Retail Assistants on shift, ensuring staff are effectively occupied and breaks taken on time with sufficient cover provided
- Assist with the training delivery for new staff and guiding the team in health and safety compliance
- Leading by example, being welcoming and attentive to all visitors’ needs and ensuring a consistently high level of customer service from the team.
- Managing customer feedback, resolving situations or escalating where appropriate.
- Communicating relevant information and briefings to the team and relaying feedback to Retail Management Team.
- Overseeing re-stocking of all retail outlets, managing goods-in and stock returns
- Assisting with fulfilment of online shop orders and stockholding management via Shopify.
- Implementing excellent visual merchandising and display standards across retail outlets, ensuring the same flair, creativity and attention to detail from all retail team members on the shop floor.
- Responsible for informing Security of any emergencies during a shift
- Ensuring the team are well presented at all times and provide an excellent level of customer experience, leading by example.

**Skills, Knowledge and Expertise**:
**Experience**:

- Managing a team in a retail environment, including rostering, training and supervising staff
- Relevant IT systems such as EPOS, Shopify and CRM systems (eg Tessitura)
- Experience in a customer facing role, managing feedback and resolving difficult situations
- Leading on visual merchandising
- Responsibility of stock management

**Skills**:

- Excellent customer service skills
- Strong communication and leadership skills
- Health and Safety knowledge
- A proactive, hands-on approach, with ability to remain calm under pressure
- Flexibility to work evenings and weekends

**About Somerset House**:
Somerset House is the home of cultural innovators, sitting at the meeting point of artistic and social practice. We host the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. It is this mix that informs and powers our programme and our organisational culture, making us a singular, compelling and inclusive place to visit and work.

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