Reception Supervisor

**Job Ref**:BES3495

**Branch**:The Derwentwater Hotel

**Location**:The Derwentwater Hotel, Keswick

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Shifts will vary. Early (7am-3pm, Late 3pm-11pm), plus Duty Management Shifts

**Hours per week**:40-45

**Posted date**:14/04/2023

**Closing date**:16/05/2023

**Who are we?**

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

**Join our exceptional team**

We are currently looking for exceptional people to join our team and have a great opportunity for a **Head Receptionist**.

As the Head Receptionist you will be expected to take responsibility for the reception function along with the reception team. You will take responsibility for the service standards of the Reception team to ensure total guest satisfaction.

**Key Responsibilities of the role**:

- Ensure the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
- Working proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
- Manage, encourage and develop the reception team to ensure all legal and Company standards are met.
- To promote and maintain the professional profile of the Reception team.
- Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction and ensure the team do the same.
- Ensure the Reception team are dealing with guests promptly upon arrival and departures, following the Company standards.
- Be fully conversant with the facilities, services and promotions offered by the hotel and whenever appropriate offer this information to the guest.

**Requirements of the role**:

- Proven experience in front office with strong problem-solving capabilities
- Excellent leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Personal integrity, with the ability to work in an environment that demands excellence, time and energy
- Strong communication and listening skills, excellent speaking, reading and writing skills
- Experience of using IT Systems on various platforms
- An open, positive and communicative personality
- Ability to handle multiple challenging priorities and assignments

**What do we offer?**
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty

**More about us**:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

The Derwentwater Hotel is among the most popular luxury hotels in Keswick, with 16 acres of grounds and gardens, as well as a restaurant, bar, and conservatory. If you prefer a slightly different style of holiday or short break, you could consider our adjoining Derwent Manor Apartments - 19 self-catering apartments set on their own grounds and with easy access to the hotel’s bar and restaurant.

The Derwentwater hotel has 47 rooms including twin, double, and family rooms with access to free parking and WiFi. Guests can also relax at the Derwent bar and dine at the hotels’ Deer’s Leap restaurant that serves a selection of modern and traditional dishes. A range of entertainment is also provided in the evenings.

Pets are welcome in selected rooms, so your four-legged friends get to enjoy the beautiful scenery with you.

Derwentwater Hotel is located in Keswick, a small town that is one of the Lake District’s most popular destinations. The area is well known for having some of the most beautiful natural scenery anywhere, including the breathtaking Derwentwater Lake. The lake is a wonderful place to unwind and appreciate the views, while it is also a popular spot for water sports and other aquatic activities.

For people who feel like exploring, there are the nearby peaks that offer some of the most stunning vista