Senior Receptionist

1 month ago


London, United Kingdom Step Ahead Full time

**Job Title**: Senior Receptionist

**Location**: Covent Garden, London

**Salary**: £13.50 per hour

**Employment Type**: Full Time

**About Us**:
We are a renowned establishment in the heart of Covent Garden, known for delivering exceptional hospitality experiences. Our team is committed to providing top-notch service, and we're currently seeking a Senior Receptionist to join our dynamic and welcoming team.

**Role Overview**:
As a Senior Receptionist, you will be a key part of our front-of-house team. Your role is pivotal in creating a warm and engaging atmosphere for our guests from the moment they arrive. Your responsibilities will include:
**Key Responsibilities**:

- Welcoming guests with a warm and inviting demeanor, ensuring their experience begins positively.
- Managing the reservation system, including experience with OpenTable, SevenRooms, or Guestcentre.
- Assisting with guest inquiries, reservation confirmations, and special requests.
- Coordinating with the restaurant and other departments to ensure a seamless guest experience.
- Handling check-ins and check-outs efficiently.
- Responding to phone inquiries and taking reservations.
- Keeping the reception area tidy and organized.
- Providing information to guests about the restaurant and the local area.
- Assisting in maintaining the security of the premises by following established procedures.
- Supporting and training junior reception staff.

**Qualifications**:

- Previous experience in hospitality or restaurants is required.
- Proficiency with reservation management systems such as OpenTable, SevenRooms, or Guestcentre.
- A warm and engaging personality with a welcoming smile.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to handle pressure and remain calm in a fast-paced environment.
- Exceptional customer service skills.
- Well-groomed and professional appearance.

**What We Offer**:

- Competitive hourly rate of £13.50.
- Full-time employment with regular shifts.
- Opportunities for career growth and development.
- A vibrant and inclusive work environment in the heart of Covent Garden.
- The chance to be part of a dedicated team committed to providing exceptional guest experiences.

If you have the experience, enthusiasm, and welcoming personality we're looking for, we'd love to hear from you. Join our team as a Senior Receptionist and contribute to creating memorable moments for our guests.


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