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Administrator

1 month ago

Sheffield, United Kingdom Brook Street Full time

Administrator, Customer Service Team

**Location**: Sheffield City Centre, office based

**Hourly rate**: £11.60

**Contract**: Temporary - 6 month assignment, 37 hours per week Monday - Friday 09:00-17:00

Why work with us?

The opportunity to join and work in the public sector
34 days holiday (pro rata)
Exposure to a work with a range of roles within the Customer Service Flexible Deployment Team
We will help you to build experience, resilience, and networks to support your career

**Job responsibilities**:
In this high-profile department, the role will be in an administrative support capacity at the Sheffield Home Office branch
You will be required to monitor intake, updating local and national records, whilst seeking additional supplementary information from outside partners
You may also be required to liaise with other casework teams with a view to referring cases to them
You will be required to maintain accurate records of the movement of files, progression of cases and other ad hoc reports
You may be asked to monitor multiple mailboxes, responding to queries from multiple stakeholders initially after seeking support from line managers and bringing queries to the attention of senior members of the team
You will also be required to establish effective working relationships with a range of internal and external stakeholders to support the progression of cases

**Skills needed**:
Ability to deliver high quality outputs in line with Operational Targets
Collaborate effectively to ensure cases move quickly through the system
Demonstrate communication skills and possess a sound knowledge of equality and an appreciation of cultural differences
Have proficient use of Microsoft Office (Outlook, Word, PowerPoint, and Excel) with the ability to build and maintain spreadsheets to collate information
Be comfortable working in a fast-paced changing environment while providing quality output and adhering to performance targets
Be able to complete tasks in both a confidential and sensitive manner

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