Provider Business Support Administrator

3 weeks ago


Liverpool, United Kingdom Rathbones Full time

A rewarding place to work. At Rathbones, We invest in everyone's tomorrow - that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.

**Job Title**: Administrator
**Department**: Operations - Provider Business Support
**Location**: Liverpool
**Contract Type**: 12 month contract

The Team
The Provider Business Support team provides liaison between Rathbones and external financial firms which have significant mutual client relationships. These include primarily providers of tax "wrappers" such as SIPPs and Offshore Bonds.
The team also has interactions with intermediary (adviser firms) with whom Rathbones has a strategic relationship.
The teams main responsibility is to ensure Rathbones uphold contractual and regulatory requirements with regards SIPP and Offshore Bond accounts.
The Role
- Delivery of service excellence
- Protection of client assets
- Compliant with regulatory requirements and company policies
- Positive contribution to your teams new and existing initiatives

Outcomes of the Role
- Provide a professional and reliable service for clients, investment managers, advisers, and product providers.
- Ensure you are adhering to the teams current SLAs and to all regulatory requirements.
- Accountable for administrative tasks within the team in line with the team’s procedures manual.
- Ensure that you are actively participating in the 4+1 habits from Lean methodology. These include dynamic Visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures.
- Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX).
- Assist in User Acceptance Testing (UAT) of new and existing IT systems
- Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained.
- Be aware of the conduct rules and act with integrity.
- Be aware of CASS related processes relevant to your team and that you escalate any issues to your manager
- Build and maintain relationships with all stakeholders, both internal and external

Knowledge, Skills and Experience
- Excellent organisational and time management skills
- High level of accuracy and attention to detail
- Ability to grasp new tasks quickly
- Strong written and verbal communication skills
- Client service focus
- Good working knowledge of Microsoft Office
- A team player able to multi-task in a fast-paced environment
- Ability to build constructive relationships with other members of staff at various levels
- Adaptable, flexible, and able to accept responsibility for given tasks



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