Customer Experience Advisor

5 months ago

Glossop, United Kingdom LDL Components Limited Full time

**Customer Experience Advisor**

**Background**

LDL is a market leading eCommerce Distributor setting the standards high. Working in a dynamic and rapidly expanding company, you will benefit from being part of a positive environment which rewards dedication offering opportunities for advancement.

LDL’s differential is the service that our customers can expect from our highly trained team of inbound call representatives. This superior experience distinguishes LDL from price driven competitors.

We’re looking for a unique individual who is passionate about providing exceptional customer service and strives for continual improvement.

An opportunity for a strong highly motived and determined individual who seeks success in a developing Customer Experience Team.
- Strong experience in a customer facing role either Sales or Customer Services. (B2B desirable)
- An investigative intellect
- Strong time management skills to meet tight deadlines
- Commercial mind-set focused on delivering customer profitability
- Passionate about our customers
- Self-motivated, independent and target driven
- Exceptional communication skills
- The ability to be flexible and stay calm under pressure
- Excellent I.T skills with knowledge of Microsoft Office packages required
- **Key Accountabilities**:

- Offer the customer, wherever possible, a personalised service and maintain a professional tone in all communication
- Aim to resolve the customer's query at the first point of contact. If this cannot be achieved, then keep the customer regularly updated with the progress of their query
- Engage with customer to educate on the products and services available
- Perform additional administrative duties as required
- Comply with procedures and timescales as directed
- Establish relationships with internal and external stakeholders to ensure the customer's query is responded to in a timely manner
- Handle difficult situations and complaints in a professional manner
- Deliver a best-in-class customer experience
- Managing customer communication via the telephone and digital formats
- Participate in regular coaching and quality sessions
- Engaging with the Customer Experience Team to deliver continued business performance
- Ensuring the team can support future business growth through strong KPI delivery
- Reporting to the Customer Experience Leader
- Uphold our values and be a champion for the LDL way in everything you do

**Salary, Hours & Benefits**
Excellent Salary, Pension, Cycle to work scheme, Birthday extra day off, Childcare vouchers, Casual dress code, Subsidised gym membership, Career progression.

Full Time Working hours: Monday to Friday 8:30am to 5:15pm

**You may have worked in the following capacities**
Customer Retentions, Customer Service Advisor, Customer Care Coordinator, Sales Administrator, Customer Relationship Assistance, Customer Experience Representative, Sales Support, Customer Experience Advisor, Customer Experience Administrator

**Job Types**: Full-time, Part-time

Pay: £20,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Childcare
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- customer service: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: CX220622

  • Customer Service Representative

    2 weeks ago

    Glossop, Derbyshire, United Kingdom Argos Limited Full time

    Job Title: Customer AdvisorAre you passionate about delivering exceptional customer service? Do you enjoy working in a fast-paced retail environment? We're looking for a Customer Advisor to join our team at Argos Limited.About the Role:As a Customer Advisor, you will be the face of our business, providing a warm and welcoming experience for our customers....

  • Customer Service Representative

    2 weeks ago

    Glossop, Derbyshire, United Kingdom Argos Limited Full time

    About Argos LimitedArgos Limited is a leading retailer that offers a wide range of products to its customers. We are committed to providing excellent customer service and creating a fantastic shopping experience.Job DescriptionWe are seeking a Customer Advisor to join our team at Argos Limited. As a Customer Advisor, you will be the face of our company and...

  • Customer Service Representative

    2 weeks ago

    Glossop, Derbyshire, United Kingdom Argos Limited Full time

    About Argos LimitedArgos Limited is a leading retailer that offers a wide range of products to its customers. We are committed to providing excellent customer service and creating a fantastic shopping experience.Job DescriptionWe are seeking a Customer Advisor to join our team at Argos Limited. As a Customer Advisor, you will be the face of our company and...

  • Tesco Travel Money Advisor

    4 weeks ago

    Glossop, Derbyshire, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money AdvisorJob Type: Permanent, Part TimeHours per week: 8Salary: £12.50 per hourWorking Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.About the RoleWe are seeking a skilled and...

  • Tesco Travel Money Advisor

    4 weeks ago

    Glossop, Derbyshire, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money AdvisorJob Type: Permanent, Part TimeHours per week: 8Salary: £12.50 per hourWorking Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.About the RoleWe are seeking a skilled and...

  • Tesco Travel Money Advisor

    2 weeks ago

    Glossop, Derbyshire, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money AdvisorJob Type: Permanent, Part TimeHours per week: 8Salary: £12.50 per hourWorking Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.About the RoleWe are seeking a skilled and...

  • Tesco Travel Money Advisor

    2 weeks ago

    Glossop, Derbyshire, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money AdvisorJob Type: Permanent, Part TimeHours per week: 8Salary: £12.50 per hourWorking Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.About the RoleWe are seeking a skilled and...

  • Tesco Travel Money Advisor

    2 weeks ago

    Glossop, Derbyshire, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money Advisor - Foreign Exchange SpecialistJob Summary:We are seeking a highly skilled and experienced Travel Money Advisor to join our team at Tesco Glossop. As a key member of our team, you will be responsible for providing exceptional customer service and expertise in foreign exchange to our customers.Key Responsibilities:Nurture...

  • Tesco Travel Money Advisor

    3 weeks ago

    Glossop, Derbyshire, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money AdvisorJob Type: Permanent, Part TimeHours per week: 8Salary: £12.50 per hourWorking Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.Benefits:A comprehensive voluntary benefits package,...

  • Tesco Travel Money Advisor

    3 weeks ago

    Glossop, Derbyshire, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money AdvisorJob Type: Permanent, Part TimeHours per week: 8Salary: £12.50 per hourWorking Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.Benefits:A comprehensive voluntary benefits package,...

  • Tesco Travel Money Advisor

    5 days ago

    Glossop, Derbyshire, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money AdvisorJob Type: Permanent, Part TimeHours per week: 8Salary: £12.50 per hourWorking Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.Benefits:A comprehensive voluntary benefits package,...

  • Tesco Travel Money Advisor

    1 month ago

    Glossop, Derbyshire, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money AdvisorJob Type: Permanent, Part TimeHours per week: 8Salary: £12.50 per hourWorking Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.Key Responsibilities:Nurturing and forming relationships...

  • Tesco Travel Money Advisor

    1 month ago

    Glossop, Derbyshire, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money AdvisorJob Type: Permanent, Part TimeHours per week: 8Salary: £12.50 per hourWorking Patterns: This role is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.Key Responsibilities:Nurturing and forming relationships...

  • Tesco Travel Money Advisor

    3 months ago

    Glossop, United Kingdom Travelex Full time

    Tesco Travel Money Advisor – Tesco Glossop – Part Time Job Type : Permanent, Part Time Hours per week : 8 Salary: £12.50 per hour Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota. Benefits: ...

  • Tesco Travel Money Advisor

    1 week ago

    Glossop, Derbyshire, United Kingdom Travelex Full time

    Job Title: Tesco Travel Money Advisor - Foreign Exchange SpecialistJob Type: Permanent, Part TimeHours per week: 8Salary: £12.50 per hourWorking Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you will receive a monthly or weekly rota.Benefits: A comprehensive...

  • Customer Service Representative

    4 months ago

    Glossop, United Kingdom Gas Care UK (NW) Ltd. Full time

    **Location**: Glossop, Derbyshire **Company**: GasCare (NW) UK Ltd. **About Us**: GasCare (NW) UK Ltd. is a dynamic and rapidly growing domestic gas company, proudly serving clients across the North West and beyond. We take pride in our commitment to delivering top-notch service, ensuring the safety and satisfaction of our valued customers. As we expand...

  • Customer Service Apprenticeship

    4 months ago

    Glossop, United Kingdom First 360 Apprentice Full time

    **Are you seeking an Apprenticeship in Customer Service?** **Can you easily commute to Glossop, SK13?** Our clients are seeking an apprentice to add to their team! **Duties and Responsibilities** The vacancy involves undertaking daily tasks including: - Taking phone calls from customers and dealing with any queries / issues. - Producing quotes for...

  • Cafe Customer Assistant

    4 months ago

    Glossop, United Kingdom Marks & Spencer Full time

    **Cafe Customer Assistant - Hospitality (27 hours)** **This is a Customer Assistant vacancy for the Cafe in the Glossop SF store.** **This is a Temporary vacancy at 27.00 hours per week.** **Standard Rate of Pay at £10.90 per hour.** **Working Pattern**: Week 1: Tues 10:30-17:30 Wed 10:30-17:30 Thur 09:30-17:30 Sat 11:00-18:00 Week 2: Mon...

  • Customer Service Assistant

    5 months ago

    Glossop, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Glossop, SK13 8PN **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Human Resources Specialist

    2 weeks ago

    Glossop, Derbyshire, United Kingdom https:www.energyjobline.comsitemap Full time

    HR AdvisorAre you an experienced HR professional looking for a dynamic role where no two days are the same? We are seeking an HR Advisor to support our team in employee engagement, policy development, and overall business performance.Employee Relations: Assist managers and supervisors with investigations, disciplinaries, grievances, absenteeism, and flexible...