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Intensive Support Officer

1 month ago

Mansfield, United Kingdom YMCA Robin Hood Group Full time

The YMCA Robin Hood group provides temporary supported accommodation for young people, refugees, unaccompanied asylum seekers, children leaving care and vulnerable adults across Mansfield.

We are looking for Intensive Support Officers to provide an effective intensive housing management and tenancy sustainment service for the Looked After Children, Care Leavers and other young adults aged 16 to 25, who are referred into Young Persons Services within our core and cluster accommodation, to enable young people to sustain a tenancy and achieve independent living through our staged provision.

Your day to day role will include:

- You will also personally manage a caseload of up to ten young people, acting as their keyworker, co-producing support plans, risk assessments, Outcome Stars, crisis plans and safety plans.
- Monitoring and reviewing the progress of residents within all the accommodation using the bespoke software and reporting tools.
- Create a positive, nurturing and trusted environment for young people, always displaying unconditional positive regard, whilst maintaining boundaries with calm and consistent professional practice.
- Being responsible and offering support for the Young People who have complex presentation with complex needs
- Working collaboratively with other agencies and professionals including social workers, personal advisors, housing providers, health professionals, IDVAs, drug and alcohol treatment workers, criminal justice practitioners (YOT, police and NCA) to deliver wraparound support intended to maximise the life chances of the young people entering the service.

About You:
This is an intense and demanding role which requires extensive experience of supporting young people with multiple and complex needs. You will ideally have experience of working in a Supported Housing Project and have experience working within a move on accommodation project with vulnerable / challenging adults and / or young people

You will be passionate about supporting people and share our belief that everyone should have a fair chance to discover who they are and what they can become.

Your communication skills will be your greatest strength and you will have experience of dealing with difficult situations, and challenging people and handling conflict appropriately.

From your background, you will have high level working knowledge of Housing Benefit, Personal Budgets and the welfare and benefits system as well as good understanding of the needs of homeless complex people and the services available to them.

If you are looking to work for an organisation who cares about you and your wellbeing, the YMCA prides itself on the package of wellbeing we support all our employees.

At YMCA Robin Hood Group, you will have many additional benefits, including but not limited to:

- Comprehensive well-being package
- Cash-back private medical and dental policy
- Generous holiday entitlement increasing 1 day each year for your first 5 years
- Regular ongoing training
- Subsidised childcare and holiday clubs
- Workplace pension
- Pastoral support
- Excellent opportunities for development and progression in an exciting expanding organisation.

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