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Receptionist

3 months ago

Bristol, United Kingdom The Medical Full time

**Clinic Receptionist**

**Bristol - Part Time**

**Permanent Position**

**Hours: 22.25 hrs a week (plus Holiday and Sickness cover)**

**Rate of Pay - Salary £11.50 to £11.80/hour Dependant on Experience**

The Medical is a fast-growing, award-winning business offering convenient, high-quality healthcare to its customers. We are currently looking for a friendly, professional, and organised Part time Receptionist to join our team to work at our Westbury on Trym Clinic in Bristol.

This is an excellent opportunity for somebody with a passion for customer/ patient care, who thrives in a vibrant environment.

**SKILLS & ATTRIBUTES**:
Your role is to ensure that each interaction with The Medical is excellent: warm, friendly, and informative. We will be looking for:

- Excellent customer service skills and telephone manner
- Strong organisational & communication skills and effective multi-tasker
- Confident IT skills - Office 365 - Excel/Word & Outlook
- A genuine passion for people's welfare with a kind and friendly disposition
- A proactive and quick learner

**MAIN RESPONSIBILITIES**

**Patient Experience**:

- Clinic Welcome - greeting our patients when they arrive.
- Reception experience - engage with our patients to ensure that their experience is excellent.
- Booking Appointments - book patient appointments into the diary.
- Managing Practitioner diaries
- Registration and Consent - ensure that new clients register fully and consent to the terms of business and to clinical assessments.
- Cancellations and DNAs (Did Not Attend) - manage the cancellation and DNA processes from end-to-end.
- Payment & invoicing - take payments & processing company invoices for payment.

**Basic hours**: 22.25 hours per week

**Westbury on Trym Clinic - 22.25 hrs/week**

Shifts:
Monday - 16:00pm to 20:15pm = 4.25hrs

Tuesday - 07:45am to 14:15pm = 6.5hrs

Thursday - 13:00pm to 20:15pm = 7.25hrs

Fridays - 14:00pm to 18:15pm = 4.25hrs

Plus, support with holiday and sickness cover
- **OTHER DETAILS**_

Training will be provided prior to and beyond the start date.

Holidays - 28 days Pro Rata - this includes UK Bank Holidays

**Job Type**: Part-time

Pay: £11.50-£11.80 per hour

Expected hours: 10 - 22.25 per week

Application question(s):

- What are you ideal working hours?

**Experience**:

- Customer service: 3 years (required)
- Microsoft Office: 3 years (required)
- Reception: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 07/06/2024
Reference ID: TQ- Part Time Receptionist 05/2024
Expected start date: 01/07/2024