Night Porter

**OPPORTUNITY AWAITS AT SCAPE**

**Location**:Scape Mile End

**Hours**:Night Shifts 8pm - 7am, 4 on / 4 off

Please note that this is a **lone working role **and all successful applicants will be required to undergo a **DBS check**.

**As a Night Porter your main responsibilities will include**:

- Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
- Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
- Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
- Assisting with the general upkeep of the building carrying out some general housekeeping tasks
- Raising maintenance requests for students and identifying general building maintenance
- Reporting incidents and accidents to your Line Manager
- Responding to and logging enquiries, working with your Residence Manager where needed
- Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
- Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries

**Your key attributes**:

- Organised, flexible and dedicated
- Dependable, enthusiastic and works well within a team
- Competent with Microsoft Office and experienced with learning new systems
- Flexible in working locations, happy to work across Scape sites
- SIA Licence an advantage

**Why work with us?**

As a Scape Night Porter you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we’re sure you’ll fit right in

We have a range of employee benefits including:

- £150 for recommending a friend to Scape*
- Access to our onsite gyms
- Employee assistance programme (EAP)
- Employee of the month awards
- Annual exceptional performance awards
- Access to our Cycle to Work & Tech Scheme*
- Increasing holiday allowance*
- Long service award for our loyal employees
- Maternity + Paternity benefits*
- Career progression and development opportunities
- Overtime and the opportunity to work across Scape sites
- Enrolment onto the Scape Pension Scheme*
- Team socials

If this sounds like you, please forward your CV and contact details.

We look forward to hearing from you.

**Job Types**: Full-time, Permanent

**Salary**: £22,050.00 per year

Schedule:

- Night shift

Work Location: In person