Maintenance Support Specialist

3 months ago

Kenilworth, United Kingdom Ground up Property Services Limited Full time

Location: Office Based

Type: Full-time

Working Hours: core hours 8am to 5pm however additional hours maybe required including out of hours call management

Company Overview:
We are a dynamic and fast-growing property maintenance company, committed to delivering exceptional service to our clients. As a key player in our team, the Account Manager/Director will play a pivotal role in managing client relationships, coordinating maintenance jobs, and shaping the growth and development of our company.

Ground up Property Services is proud to introduce an exciting new brand focused on both reactive and planned maintenance. We are seeking a dedicated individual to lead the growth and development of this exciting venture.

Key Responsibilities:
Client Relationship Management:
Act as the primary point of contact for clients, property managers, and tenants.

Build and maintain strong, long-lasting client relationships.

Respond promptly to client inquiries and concerns.

Client Growth and Development:
Develop and implement a strategic plan to grow and nurture client relationships.

Identify new business opportunities and work on expanding our client base.

Collaborate with the sales and marketing teams to develop growth strategies.

Job Scheduling and Coordination:
Schedule and coordinate maintenance jobs efficiently, ensuring timely completion.

Provide accurate job quotes to clients in a timely manner.

Keep clients updated on job progress and any delays.

Report Generation and Distribution:
Generate and send detailed reports to clients, summarizing job completion and any necessary recommendations.

Maintain organized records of work orders, quotes, and reports.

Team Leadership and Management:
Oversee and mentor staff as the company grows, guiding their day-to-day activities.

Provide leadership and direction to ensure the team meets and exceeds client expectations.

Foster a collaborative and innovative team environment.

Client Satisfaction and Retention:
Ensure client satisfaction through proactive communication and problem resolution.

Develop and implement strategies to retain and grow existing client accounts.

Budget and Performance Management:
Monitor and manage account budgets, ensuring profitability and adherence to financial targets.

Analyse and report on key performance metrics to assess the effectiveness of account management strategies.

Market Research and Industry Trends:
Stay updated on industry trends and emerging technologies to remain competitive and innovative.

Qualifications:
Proven experience in account management and business development, preferably in property services or maintenance.

Exceptional leadership and team management skills.

Strong strategic thinking and problem-solving abilities.

Excellent communication and interpersonal skills.

High attention to detail and a commitment to quality.

Proficiency in using software tools for scheduling, quoting, and report generation.

Knowledge of property maintenance and related industry regulations is a plus.

**Salary**: £35,000.00-£60,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kenilworth, CV8 2FD: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Nursing Home Administrator: 1 year (preferred)

Licence/Certification:

- RCVS (preferred)

Work Location: In person

Reference ID: Pro active

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