Warranty Administrator

OTE: GBP £36,000.00/Yr. Overview:
**Mercedes-Benz of Stourbridge**

**Monday to Friday 08:30-17:00**

At Lookers Mercedes-Benz of Stourbridge, we have a fantastic opportunity for a Warranty Administrator to join our growing team, processing warranty claims to manufacturer standards. You will ensure accurate submissions of warranty and goodwill claims on a daily basis, in addition to monitoring daily, weekly and monthly warranty reports.

As Warranty Administrator you will report to the reputable Richard Welch, who will guide you with their expertise and experience to allow you to be successful in your role, whilst developing your skill set with the wider team to establish a strong career within the automotive industry.

Our Warranty Administrators support the day-to-day running of the department, overseeing the warranty process from start to finish with diligence and accuracy, to ensure we provide a first-class level of service.

**Responsibilities**:

- Examine completed warranty repair orders
- Prepare claim forms and supporting material
- Ensure maximum return from the manufacturer - for all warranty work including the issue of credit notes and associated paperwork
- Review warranty reporting systems with the line manager to identify improvements where possible and administer warranty policy in the best interests of Mercedes-Benz of Brighton, manufacturer, and customer
- Inputting the manufacturer’s warranty payments, return of warranty parts to manufacturer and reconciliation of warranty schedule
- Keep accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims

Qualifications:
Having previous experience as a Warranty Administrator and experience on SYSTEMS is essential/desirable.

**About us**

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefit package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Eligibility to join one of our car schemes
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave
- For some roles a company car and additional earning potential through commission or bonus

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.