Operations Centre Service Advisor

1 month ago


Lincoln, United Kingdom Lincolnshire Community Health Services NHS Trust Full time

Reporting directly to the Operations Centre Team Manager, you would be working as a Service Advisor within the Operations Centre which operates on a 24/7 basis (365 days per year) and this will be inclusive of working over the Christmas and New Year period.

Typically, you will be working a mixture of both day and night shifts where the hours tend to consist of the shift examples listed below although flexibility is required to suit the demand of the service.
- Early day shifts (7:00 - 17:00 or 8:00-18:00)
- Middle day shifts (9:00-19:00)
- Late day shifts (10:00-20:00)
- Twilight shifts (14:00-00:00)
- Night shifts (19:00-7:00)

Wecurrentlyhave several vacancies for afull time Service Advisors,working 37.5 hoursper week. The initial training period will be 6 weeks.

If you are interested in this role, please contact the Team Manager listed below for more information.
- 07518 294998

Alternatively, you can contact one of the Operations Centre Team Managers listed below for more information.

Please note that for this vacancy, interviews will be held on the 2nd Augustthe provisional start date of employment being 11th September 2023.

Specifically, we are looking for individuals who can utilise effective skills in Customer Service whilst focusing on attention to detail when handling confidential information such as patient records on SystmOne. You will need to be computer literate and have the ability to adapt to the needs of your callers as there may be times when you need to de-escalate frustrated / emotional / distressed callers as a method to get them the help that they need.

In summary, this role would revolve around being a strong communicator with a caring, empathetic and professional manner to support the Operations Centre Service Manager in achieving the objectives of the service that we deliver.

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagementin the 2021 NHS National Staff Survey.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
- To build relationships with other healthcare teams and partner organisations in order to effectively communicate.
- To coordinate the home visiting team by assigning healthcare professionals to attend the patients home to provide care.
- To be a resourceful problem solver that utilises the people and processes in place to provide an excellent level of patient care.
- To have an adaptable and positive approach to change.

Lincolnshire Community Health Services (LCHS) is a trust within the National Health Service (NHS) that was formed to focus on providing great care, closer to home. To help achieve that, there is a strong focus on providing services that help people receive care in the community of Lincolnshire and minimising unnecessary hospital admissions.


  • Service Advisor

    4 weeks ago


    Lincoln, United Kingdom EE Full time

    Service Advisor **Job Req ID**:29909**Posting Date**:14 Feb 2024**Function**:EE Contact Centres**Unit**:Consumer**Location**:Lincoln Contact Centre, Lincoln, United Kingdom**Salary**:21,943Connect for good with EE. Shape the future with us - where innovation meets inclusivity. If you love talking with people and building relationships then become one of our...


  • Lincoln, United Kingdom Whisby Garden Centre Ltd Full time

    Garden Centre Till Operator We are looking for someone to work full time on our busy Garden Centre tills. Must be able to work most weekends and holidays. Working Hours are between 8:45am-5:45pm Must have experience using a till and cash handling This is customer facing role so we would like someone who is friendly and has good people skills The job will...

  • Service Advisor

    4 weeks ago


    Lincoln, United Kingdom EE Full time

    Service Advisor **Job Req ID**:15801**Posting Date**:05-May-2023**Function**:EE Contact Centres**Location**:Lincoln Contact Centre, Lincoln, United Kingdom**Salary**:21,408.00


  • Lincoln, United Kingdom Anglian Water Services Ltd Full time

    Customer Service Advisor - Call Centre We are offering a starting salary of £21,833, with progression up to £23,318. There is also potential to become multi-skilled and increase your salary up to £26,306. Due to the progression of our existing staff, we are looking for people to be the front-line voice dealing with a wide range of telephone calls in our...


  • Lincoln, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

    To embrace feedback using it as a learning opportunity to further develop your skills and knowledge.


  • Lincoln, United Kingdom Orders of St. John Care Trust Full time

    **Income Services Advisor** **Location: Eyre Court, Lincoln with hybrid home based working 2-3 per week.** **Salary: £24,500 per annum** **Hours of work: 37.5 hours per week** The Orders of St John Care Trust is the 2nd largest not-for-profit care provider in the UK specialising in providing high quality, person centred care for older people, in care...


  • Lincoln, United Kingdom Lincolnshire County Council Full time

    This post is being advertised on behalf of SERCO. We are looking for a Customer Services Advisor covering Children's service. The post will be based at Serco Offices in Lincoln. Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride...


  • Lincoln, United Kingdom Lincolnshire County Council Full time

    Advertised on behalf of SERCO Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society - and as one of our Customer Service...


  • Lincoln, United Kingdom Stafforce Full time

    **Hours**: - Monday to Friday 17:00 to 23:00 - Saturday 08:00 to 23:00 - Sunday 08:00 to 23:00 **Duties**: - Provide an exceptional customer service experience to all customers that contact the Customer Service Centre, across voice & web chat contact channels, ensuring they are at the centre of your decision making - Achieve your individual and team...


  • Lincoln, United Kingdom X2recruit Full time

    X2 Recruit are looking for 2x Customer Service Advisors for our Client in Lincoln. Working as a Customer Service Associate, within the Corporate Hub to provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across voice and webchat contact channels, using the appropriate telephony...


  • Lincoln, United Kingdom Anglian Water Services Ltd Full time

    Salary £23,14, with formal pay progression to £24,720 Individual private health care Virtual GP service for you and your household Double matched pension scheme - up to 6%, we’ll put in 12% Based in Lincoln - potential for hybrid working after passing probation 37 hours per week - shifts between Monday and Sunday, 6am to 11pm Outstanding career...


  • Lincoln, United Kingdom EE Full time

    Customer Service Advisor Job Req ID: 14102 Posting Date: 05-Apr-2023 Function: EE Contact Centres **Location**: Lincoln Contact Centre, Lincoln, United Kingdom **Salary**: 21,408.00 Where: Lincoln Full time: Permanent **Salary**: £21,408 plus regular bonuses Hourly rate: £10.98 The Role Are you someone with enthusiasm and belief in providing...

  • Service Advisor

    1 week ago


    Lincoln, United Kingdom SOPER OF LINCOLN Full time

    **Service Advisor** Soper of Lincoln Ltd (BMW & MINI), Lincoln LN6 9UH Soper of Lincoln are recruiting a Service Advisor to deliver exceptional customer service, advise our customers on service and maintenance works required for their vehicles and inform customers about a range of products and services we offer. **Primary Responsibilities** - Manage...

  • Service Advisor

    4 weeks ago


    Lincoln, United Kingdom Pendragon Full time

    **Service Advisor (Fixed-Term 12 month contract)** **Evans Halshaw Ford Lincoln** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to...

  • Service Advisor

    1 month ago


    Lincoln, United Kingdom Pendragon Full time

    **Service Advisor** **Evans Halshaw Ford Lincoln** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor...


  • Lincoln, United Kingdom Serco Plc Full time

    Customer Service Advisor x 4 Adult Care Teams, Care & Wellbeing Hub **Location**: Customer Serve Centre, Lancaster House, Lincoln Full time, Permanent £21,822.50 per annum + benefits Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We...


  • Lincoln, Lincolnshire, United Kingdom Anglian Water Full time €23,140

    Job Title: Customer Service Advisor - Call CentreSalary £23,140, with formal pay progression to £24,720Individual private health care Virtual GP service for you and your household Double matched pension schemeBased in Lincoln - potential for hybrid working after passing probation  37 hours per week About the role Due to the progression of our existing...

  • Service Advisor

    2 days ago


    Lincoln, United Kingdom SOPER OF LINCOLN BMW & MINI Full time

    **Service Advisor** We are seeking a knowledgeable and experienced Service Advisor to join the team at Soper of Lincoln. As a Service Advisor, you will provide outstanding customer service and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing and keep customers up to date at every stage. You will...


  • Lincoln, United Kingdom University of Lincoln Students' Union Full time

    This is an exciting opportunity for a Advisor to join a fast growing, dynamic and award-winning organisation. The University of Lincoln Students’ Union is a not-for-profit, value led organisation which exists to represent the interests of the 17,000 students and support their wider student experience through extracurricular activity. In this role you will...


  • Lincoln, United Kingdom Serco Plc Full time

    Customer Service Advisor - Carers **Location**: Thomas Parker House, 13/14 Silver Street, Lincoln, LN2 1DY Full Time, 37 Hours Competitive Salary + Benefits Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions. We pride ourselves on a...