OTC Administrator

1 week ago

Edinburgh, United Kingdom Page Personnel Finance Full time

Undertake the necessary administration tasks to ensure the smooth running of the department. Carrying out end to end process of customer's life cycle - From opening accounts, processing payments, maintaining data, to account closures and final balance refunds.

**Client Details**

A global logistics brand

**Description**

**PEOPLE**:

- Assist the Administration team to deliver a high standard of service
- Accept training to expand knowledge to ensure the requirement of the business is met
- Highlight issues of conduct within team
- Competent in Microsoft Office (specifically Word and Excel)
- Ensure effective business relationships are maintained and translate into required level of service and best practice obtained
- Liaise with key internal stakeholders and customers where required
- Work well as an individual and as part of a wider team
- Experience in dealing with multiple tasks and prioritising workload

**PROCESSES**:

- Understand the company processes and workflows for Admin responsibilities for all aspects of the process
- Ensure the highest standards of quality, accuracy and integrity for input into the systems are always attained
- Proactively seek and develop new ideas within the team and the wider company to benefit the business and adopt and develop policies and procedures
- Support other commercial teams with project work where necessary, ensuring deadlines are achieved
- Establish and sustain working relationships, specifically with buying, finance and retail teams and maintain strong communication throughout all processes
- Understand the significance, the use of the data in other departments/branches and its influence
- Communicate effectively with internal and external customers as required
- Effectively utilise all company IT systems to ensure maximum efficiency, cost reduction and adherence to agreed procedures and company guidelines

**CUSTOMER**:

- Develop process and procedure in conjunction with Managers to best provide support, development and improvement in the service provided
- Develop relationships where appropriate with retailers, publishers and internal contacts
- Participate in regular review meetings to highlight issues or planned changes to ensure the service standard is maintain and improved

**FINANCE**:

- Post Bacs/Card/cheque payments and allocate to customer accounts
- Action credit checks on new customers to determine their deposit
- Generate New Customer Application Packs
- Create and Maintain new customer accounts
- Create and Maintain new Vendors
- Collect payment for deposits by card/cheque
- Set credit management data for new Customers
- Prepare and collect completed Directors Guarantees
- Create and maintain Carriage Service Charge, Minimum Sales Values and Customer Levies
- Manage Credit Balance Ledger
- Process Customer Refunds
- Calculate, Process and Post Journal Debit/Credit Adjustments
- Answer Website/E-mail Enquiries
- Maintain Summary Reports
- Articulate Financial matters to internal and external customers

**COMMUNICATION**:

- Ensure all correspondence is checked for accuracy and is branded appropriately

**Profile**
- Positive attitude
- Team player
- Good attention to detail
- Adapts well to change.

**Job Offer**
- Great opportunity to work with a global logistics brand
- Competitive salary

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